Area Manager, Merchant Development

Job Description

Title: Area Manager, Merchant Development

Company Name: bKash Ltd.

Vacancy: 1

Location: Anywhere in Bangladesh

Maximum Salary: Negotiable

Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Financial Technology (Fintech) Startup

Published: 21 Apr 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Responsibilities & Context:
∎ Lead the portfolio of Merchant Acquiring & Merchant Servicing under Merchant Development Pillar with with a view to increasing business efficiency through dedicated Teams.
∎ Oversee Acquisition Team to:Ensure acquisition of quality merchantsOversee lead collection, lead management and merchant pitching as per specific merchant categoriesEnsure proper merchant onboarding and training of new merchantsMake them accustomed to accept payment through bKash
∎ Ensure acquisition of quality merchants
∎ Oversee lead collection, lead management and merchant pitching as per specific merchant categories
∎ Ensure proper merchant onboarding and training of new merchants
∎ Make them accustomed to accept payment through bKash
∎ Oversee Servicing Team to:Ensure proper servicing of merchants by overseeing merchant issue and complaint resolutionCater to generic and unique merchant requests to retain merchants within the bKash ecosystemDrive Payment Count & Amount through customized offerings and campaigns for each merchant categoryCoordinate with cross-functional teams to ensure adequate visibilityPromoting Merchant Value Added Services that will expand their revenue streamMaintain a pool of Merchant Development Officer (MDO) and ensure they are paying routine visits to merchants with diligence and communicating properly as per their roleTake up the responsibility of Business viability for each of the assigned territories, irrespective of the operation being under Distribution Team.
∎ Ensure proper servicing of merchants by overseeing merchant issue and complaint resolution
∎ Cater to generic and unique merchant requests to retain merchants within the bKash ecosystem
∎ Drive Payment Count & Amount through customized offerings and campaigns for each merchant category
∎ Coordinate with cross-functional teams to ensure adequate visibility
∎ Promoting Merchant Value Added Services that will expand their revenue stream
∎ Maintain a pool of Merchant Development Officer (MDO) and ensure they are paying routine visits to merchants with diligence and communicating properly as per their role
∎ Take up the responsibility of Business viability for each of the assigned territories, irrespective of the operation being under Distribution Team.
∎ Job Purpose:
∎ To lead the Area Merchant Development Team in acquiring, servicing the base, and retaining high-quality merchants by fostering strong relationship with internal and external stakeholders. This role is crucial in ensuring that all merchants receive exceptional service and support, ultimately driving merchant satisfaction and long-term business growth.
∎ Job Responsibilities:

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ bKash Ltd.
∎ Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Mobile financial service

Address::
∎ Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Mobile financial service

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 1 May 2025

Category: Others