Assistant Manager- Air Freight (Customer Service)

Job Description

Title: Assistant Manager- Air Freight (Customer Service)

Company Name: EFL Global Limited

Vacancy: --

Location: Dhaka (Banani)

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse

Published: 1 May 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ We prioritize candidates with experience in the freight forwarding industry
∎ If you have a strong background in this field and a deep understanding of air freight operations, we encourage you to apply and join our dynamic team.

Responsibilities & Context:
∎ Serve as the key liaison for customers, maintaining effective communication through calls, emails, and other platforms.
∎ Share air freight rates (monthly, weekly, or spot-based) with customers and relevant internal stakeholders as per business requirements.
∎ Oversee booking processes by coordinating with shippers and buying houses, ensuring all relevant shipment information is collected and verified.
∎ Provide necessary shipping documents, such as dummy Air Waybills or freight certificates, to shippers in a timely manner.
∎ Address customer queries efficiently, ensuring a professional and supportive customer experience.
∎ Track and follow up with vendors for customs clearance updates and collection of shipping-related documents.
∎ Share clearance instructions with the Air Operations team, including booking references, agent contact, preferred airline, agreed rate, and expected delivery timeline—primarily through email, or via phone for urgent shipments.
∎ Meet strict deadlines while maintaining a high level of professionalism and accuracy.
∎ Uphold a courteous and service-driven attitude while engaging with clients and internal teams.
∎ Collaborate cross-functionally to maintain service standards and operational flow.
∎ Carry out any additional tasks as delegated by the management to support overall departmental goals.
∎ Serve as the key liaison for customers, maintaining effective communication through calls, emails, and other platforms.
∎ Share air freight rates (monthly, weekly, or spot-based) with customers and relevant internal stakeholders as per business requirements.
∎ Oversee booking processes by coordinating with shippers and buying houses, ensuring all relevant shipment information is collected and verified.
∎ Provide necessary shipping documents, such as dummy Air Waybills or freight certificates, to shippers in a timely manner.
∎ Address customer queries efficiently, ensuring a professional and supportive customer experience.
∎ Track and follow up with vendors for customs clearance updates and collection of shipping-related documents.
∎ Share clearance instructions with the Air Operations team, including booking references, agent contact, preferred airline, agreed rate, and expected delivery timeline—primarily through email, or via phone for urgent shipments.
∎ Meet strict deadlines while maintaining a high level of professionalism and accuracy.
∎ Uphold a courteous and service-driven attitude while engaging with clients and internal teams.
∎ Collaborate cross-functionally to maintain service standards and operational flow.
∎ Carry out any additional tasks as delegated by the management to support overall departmental goals.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Job Highlights:
∎ We are seeking a proactive Assistant Manager to join our air freight department who will be responsible for overseeing and managing the day-to-day operation of air freight.

Company Information:
∎ EFL Global Limited
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.

Address::
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 May 2025

Category: Commercial/Supply Chain