Assistant Manager - Customer Care

Job Description

Title: Assistant Manager - Customer Care

Company Name: Aalok Healthcare & Hospital

Vacancy: 1

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline.

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Monitor and ensure day-to-day functions related to the OPD & IPD patient's need and as per requirement.
∎ Maintain and establish good communication with the consultants, patients and others clients.
∎ Record and maintain all receipts bill and other payments in appropriate log.
∎ Reporting to the authority about the turnover related to OPD & IPD patients.
∎ Maintain and scrutinizing software procedure in all receipt and payments in billing department.
∎ Cross checking the inputs related to all charges to patient bills from all channel of the hospital.
∎ Completing all patient's admission, discharge process, billing forms and preserve relevant back-up information required.
∎ Dealing with sensitive medical information's and maintain confidentiality.
∎ Secretarial functions as necessary or directed.
∎ Give round in every nuke & corner of the hospital.
∎ To Utilize all materials of front desk, reception and billing department effectively and efficiently.
∎ Assist in reconciling statements as directed particularly in due collections.
∎ Monitor and collect accounts receivables and report delinquent accounts to the authority.
∎ Assist the accounts department in preparing financial and statistical reports, particularly related to consultants and take initiative and address issue related the authority.
∎ Counseling of the patients/ attendance regarding billing, price, and various hospital facilities, resolving any problems of the hospital.
∎ Coupling with the medical stuff of the hospital whenever necessary.
∎ Comply with any other assignment as instructed by the authority.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Experience Requirements : Minimum 2-3 years in a reputed hospital
∎ Computer skills required in basic programs such as MS Word, MS Excel, MS PowerPoint.
∎ Good communication skills in English and Bangla.
∎ Ability to perform well under pressure.
∎ Should have good work ethics, diligent performance and honesty, versatile and smart in nature.
∎ Excellent organizational skills.
∎ Creativity and problem-solving aptitude.
∎ Willingness to change the Job location as per requirement.

Salary: Tk. 30000 (Monthly)

Job Source: Online Job Posting.

Application Deadline: 23 Oct 2023

Company Information:
∎ 24 Sep 2023
∎ Aalok Healthcare & Hospital
∎ Address : Corporate Office: House# 3, Road # 4, Block # A, Section-06, Mirpur, Dhaka-1216

Category: Customer Support/Call Centre



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