Assistant Manager - IT Department

Job Description

Title: Assistant Manager - IT Department

Company Name: BRAC University

Vacancy: --

Location: Dhaka

Experience:
∎ At least 5 years

Published: 18 May 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Minimum 5 years of relevant experience in IT support, systems administration, or network management. Experience in the education or service sector will be considered an advantage.
∎ Strong troubleshooting and analytical skills.
∎ Excellent communication and team coordination ability.
∎ Capable of managing tasks independently.
∎ Familiar with Microsoft technologies, networking, and device configuration.
∎ Working knowledge of Windows, Linux, and other OS environments.
∎ Awareness of and sensitivity to cultural issues
∎ Flexible, self-motivated, and able to work under pressure and manage multiple priorities.
∎ Minimum 5 years of relevant experience in IT support, systems administration, or network management. Experience in the education or service sector will be considered an advantage.
∎ Strong troubleshooting and analytical skills.
∎ Excellent communication and team coordination ability.
∎ Capable of managing tasks independently.
∎ Familiar with Microsoft technologies, networking, and device configuration.
∎ Working knowledge of Windows, Linux, and other OS environments.
∎ Awareness of and sensitivity to cultural issues
∎ Flexible, self-motivated, and able to work under pressure and manage multiple priorities.

Responsibilities & Context:
∎ Deliver day-to-day technical support to faculty, students, and administrative staff, ensuring prompt resolution of IT-related issues. Manage user accounts, login credentials, email access, and software installations.
∎ Monitor and maintain IT infrastructure including servers, routers, switches, firewalls, and access points. Troubleshoot and resolve network issues to ensure uninterrupted connectivity across the campus.
∎ Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and other IT equipment. Manage software licensing, upgrades, and deployment in compliance with organizational policies.
∎ Manage Wi-Fi access control systems and ensure reliable internet connectivity across the campus.
∎ Manage and maintain CCTV and access control systems to support campus security operations.
∎ Assist in planning and implementing IT-related projects including system upgrades and new technology integration. Liaise with external vendors for procurement, servicing, and troubleshooting of IT systems and equipment.
∎ Provide off-hour support during emergencies, power outages, or critical system failures. Participate in a rotating on-call schedule if required.
∎ BRAC University (BRACU) follows a liberal arts approach to education, which nurtures innovative ideas and gives new impetus to the field of tertiary education. It ensures a high quality of education and aims to meet the demands of contemporary times. BRACU is accredited by the University Grants Commission (UGC) and approved by the Ministry of Education, Government of Bangladesh, which has established itself as one of the leading private universities in Bangladesh. The university plays an integral role in developing skilled graduates for a knowledge-based economy. We are searching for a competent candidate to add value to this role.
∎ KEY RESPONSIBILITIES
∎ Deliver day-to-day technical support to faculty, students, and administrative staff, ensuring prompt resolution of IT-related issues. Manage user accounts, login credentials, email access, and software installations.
∎ Monitor and maintain IT infrastructure including servers, routers, switches, firewalls, and access points. Troubleshoot and resolve network issues to ensure uninterrupted connectivity across the campus.
∎ Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and other IT equipment. Manage software licensing, upgrades, and deployment in compliance with organizational policies.
∎ Manage Wi-Fi access control systems and ensure reliable internet connectivity across the campus.
∎ Manage and maintain CCTV and access control systems to support campus security operations.
∎ Assist in planning and implementing IT-related projects including system upgrades and new technology integration. Liaise with external vendors for procurement, servicing, and troubleshooting of IT systems and equipment.
∎ Provide off-hour support during emergencies, power outages, or critical system failures. Participate in a rotating on-call schedule if required.

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Interested candidates meeting the above requirements are invited to apply online through https://career.bracu.ac.bd/ Any attempt to unethically influence the selection process will disqualify the candidate's application.

Only shortlisted candidates will be contacted.

BRAC University is an equal opportunity employer and maintains "zero tolerance" regarding sexual harassment.