Assistant Manager/Associate Manager (SO/EO), Chargeback & Dispute Management, Fraud Risk Management

Job Description

Title: Assistant Manager/Associate Manager (SO/EO), Chargeback & Dispute Management, Fraud Risk Management

Company Name: City Bank PLC

Vacancy: --

Location: Dhaka

Experience:
∎ 3 to 6 years
∎ The applicants should have experience in the following business area(s):Banks

Published: 18 May 2025

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ The primary responsibility of this role is to investigate card transaction disputes and manage issuing and acquiring chargebacks, collaborations, retrieval requests, good faith adjustments, and fee collections for all issuing and acquiring card products.
∎ The role ensures efficient resolution of disputes while adhering to regulatory requirements and service-level agreements.
∎ Handle dispute operations across VISA, AMEX, MasterCard, CUP, NPSB, and ITCL networks.Perform regular checks on web-based dispute portals.
∎ Monitor internal systems such as the customer complaint portal (“Helpdesk”), DMS, fraud center reports.
∎ Maintain and update various MIS reports in Excel and Access to ensure adherence to local and international dispute SLAs.
∎ Collaborate with partner banks, customers, merchants, and internal stakeholders to ensure timely processing and resolution of disputes.
∎ The primary responsibility of this role is to investigate card transaction disputes and manage issuing and acquiring chargebacks, collaborations, retrieval requests, good faith adjustments, and fee collections for all issuing and acquiring card products.
∎ The role ensures efficient resolution of disputes while adhering to regulatory requirements and service-level agreements.
∎ Handle dispute operations across VISA, AMEX, MasterCard, CUP, NPSB, and ITCL networks.Perform regular checks on web-based dispute portals.
∎ Monitor internal systems such as the customer complaint portal (“Helpdesk”), DMS, fraud center reports.
∎ Maintain and update various MIS reports in Excel and Access to ensure adherence to local and international dispute SLAs.
∎ Collaborate with partner banks, customers, merchants, and internal stakeholders to ensure timely processing and resolution of disputes.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ City Bank PLC
∎ City Bank Center, 28, Gulshan Avenue, Gulshan 1, Dhaka 1212

Address::
∎ City Bank Center, 28, Gulshan Avenue, Gulshan 1, Dhaka 1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 May 2025

Category: Bank/Non-Bank Fin. Institution