Assistant Officer/ Officer, Credit Information Center

Job Description

Title: Assistant Officer/ Officer, Credit Information Center

Company Name: Advanced Chemical Industries Limited (ACI)

Vacancy: --

Age: 24 to 30 years

Location: Dhaka (Tejgaon Industrial Area)

Minimum Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries
∎ Freshers are also encouraged to apply.

Published: 7 May 2025

Education:
∎ Bachelor degree in any discipline

Requirements:

Additional Requirements:
∎ Age 24 to 30 years
∎ Strong verbal communication and interpersonal skills.
∎ Ability to handle and resolve customer queries effectively.
∎ Proficiency in MS Office (especially Excel).
∎ Ability to work under pressure and manage multiple customer accounts efficiently.
∎ Customer-focused and service-oriented.
∎ Proactive and result-driven.
∎ Team player with a collaborative approach.
∎ Strong verbal communication and interpersonal skills.
∎ Ability to handle and resolve customer queries effectively.
∎ Proficiency in MS Office (especially Excel).
∎ Ability to work under pressure and manage multiple customer accounts efficiently.
∎ Customer-focused and service-oriented.
∎ Proactive and result-driven.
∎ Team player with a collaborative approach.

Responsibilities & Context:
∎ Update profile of all active credit customers at regular intervals.
∎ Obtain “Balance Confirmation” verbally.
∎ Expedite recovery drive from overdue accounts.
∎ Answer inquiries by clarifying desired information; locating problems and providing information relating to credit balance/overdue balance.
∎ Resolve problems by clarifying issues; exploring answers and alternative solutions; escalating unresolved problems.
∎ Promote additional services i.e. Welcome Note, Invoice Notification, Early Alert, Payment Notification by recognizing opportunities; explaining new features.
∎ Maintain call center database and customer wise history by entering information.
∎ Update profile of all active credit customers at regular intervals.
∎ Obtain “Balance Confirmation” verbally.
∎ Expedite recovery drive from overdue accounts.
∎ Answer inquiries by clarifying desired information; locating problems and providing information relating to credit balance/overdue balance.
∎ Resolve problems by clarifying issues; exploring answers and alternative solutions; escalating unresolved problems.
∎ Promote additional services i.e. Welcome Note, Invoice Notification, Early Alert, Payment Notification by recognizing opportunities; explaining new features.
∎ Maintain call center database and customer wise history by entering information.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Dhaka (Tejgaon Industrial Area)

Job Highlights:
∎ To manage and support credit customer accounts by ensuring timely updates, resolving balance-related inquiries, expediting recoveries, and promoting value-added services through effective communication and database management.

Company Information:
∎ Advanced Chemical Industries Limited (ACI)
∎ ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Pharmaceuticals; Agribusiness; Consumer Brands.

Address::
∎ ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Pharmaceuticals; Agribusiness; Consumer Brands.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 May 2025

Category: Data Entry/Computer Operator