Associate Officer, Customer Care (BRAC Healthcare Ltd.)

Job Description

Title: Associate Officer, Customer Care (BRAC Healthcare Ltd.)

Company Name: BRAC Enterprises

Vacancy: --

Age: 22 to 38 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 2 years

Published: 17 Apr 2025

Education:
∎ The candidate should have MBA (Marketing) /BBA/ Bachelor degree in any discipline with minimum2nd class/ division or CGPA 2.50 or equivalent result in all academic examinations

Requirements:

Additional Requirements:
∎ Age 22 to 38 years

Responsibilities & Context:
∎ Ensure effective and smooth co-ordination between the consultant and the outpatient;
∎ Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary;
∎ Guide the patients regarding investigation, medication & follow-up visit;
∎ Update respective consultant(s) regarding patient's attendance and status as & when required;
∎ Be updated with the latest information on different facilities and tariffs;
∎ Provide personalized services for high-value, VIP, vulnerable patients;
∎ Provide information to customer queries;
∎ Taking customers’ feedback and suggestions to improve quality of service and report to the Center Manager / Management;
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support,guidance and expertise on safeguarding for establishing a safe working environment;
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action;
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Job Location: Badda, and Dhaka city
∎ ****Note: Please don't apply if you don't have genuine certificates
∎ Ensure effective and smooth co-ordination between the consultant and the outpatient;
∎ Greet all guests with appropriate manners & courtesy and arrange pre-consultation requirements as necessary;
∎ Guide the patients regarding investigation, medication & follow-up visit;
∎ Update respective consultant(s) regarding patient's attendance and status as & when required;
∎ Be updated with the latest information on different facilities and tariffs;
∎ Provide personalized services for high-value, VIP, vulnerable patients;
∎ Provide information to customer queries;
∎ Taking customers’ feedback and suggestions to improve quality of service and report to the Center Manager / Management;
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support,guidance and expertise on safeguarding for establishing a safe working environment;
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action;
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Compensation & Other Benefits:
∎ Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Gratuity and others

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply: BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. As an equal-opportunity employer, we actively encourage applications from gender-diverse individuals and people with disabilities. Selected candidates will have to go through a rigorous reference and background checking process

Company Information:
∎ BRAC Enterprises
∎ BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.

Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.

Application Deadline: 26 Apr 2025

Category: Customer Support/Call Centre