Associate Officer, Front Desk; BRAC Learning Centre (BLC)
Job Description
Title: Associate Officer, Front Desk; BRAC Learning Centre (BLC)
Company Name: BRAC
Vacancy: --
Location: Anywhere in Bangladesh
Experience:
∎ At least 1 year
Published: 30 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Interpersonal communication.
∎ Communication skills in Bengali & English.
∎ Knowledge of Customer Service Management.
∎ Basic knowledge of hospitality management.
∎ Basic computer knowledge.
∎ Ability to work under pressure.
∎ Preferred 1 year of working experience in customer service/ front desk management.
∎ Interpersonal communication.
∎ Communication skills in Bengali & English.
∎ Knowledge of Customer Service Management.
∎ Basic knowledge of hospitality management.
∎ Basic computer knowledge.
∎ Ability to work under pressure.
∎ Preferred 1 year of working experience in customer service/ front desk management.
Responsibilities & Context:
∎ Serve visitors by greeting, welcoming, and directing them appropriately.
∎ Receive and deliver all incoming and outgoing mail and packages.
∎ Informs visitors by answering or referring inquiries.
∎ Notify respective personnel of visitor’s arrival information.
∎ Keep records of visitor and guest information in software & update accordingly.
∎ Maintain close coordination with security personnel and the telecommunications system.
∎ Schedule meetings, and coordinate office activities.
∎ Assist the guest and participant in filling up the registration card for their reservation.
∎ Assign room and room keys to the guest.
∎ Understand the importance of guests & provide all possible supports to the guests.
∎ Keep updated information on events being organized at the BRAC Learning Centre.
∎ Input feedback of participants and guests to the system and maintain the records.
∎ Support the guest and participant to fill-up the registration card for their reservation.
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ Job Purpose
∎ This position is responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
∎ Key Responsibilities
∎ Serve visitors by greeting, welcoming, and directing them appropriately.
∎ Receive and deliver all incoming and outgoing mail and packages.
∎ Informs visitors by answering or referring inquiries.
∎ Notify respective personnel of visitor’s arrival information.
∎ Keep records of visitor and guest information in software & update accordingly.
∎ Maintain close coordination with security personnel and the telecommunications system.
∎ Schedule meetings, and coordinate office activities.
∎ Assist the guest and participant in filling up the registration card for their reservation.
∎ Assign room and room keys to the guest.
∎ Understand the importance of guests & provide all possible supports to the guests.
∎ Keep updated information on events being organized at the BRAC Learning Centre.
∎ Input feedback of participants and guests to the system and maintain the records.
∎ Support the guest and participant to fill-up the registration card for their reservation.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance and others as per policy.
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Apply URL::
Apply Procedure:
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 May 2025
Category: Receptionist/PS
