Associate System Engineer, IT

Job Description

Title: Associate System Engineer, IT

Company Name: Aarong

Vacancy: --

Location: Dhaka

Published: 21 May 2025

Education:
∎ B.Sc. in Computer Science & Engineering from any reputed university.
∎ Knowledge regarding configuration and troubleshooting in detail for PC (windows and Mac), laptop, printer and other IT peripheral devices.
∎ Exposure to networking concepts, data backup, and antivirus/security tools.
∎ Minimum 3 years of experience in IT support to end users, systems troubleshooting and operate IT asset management software.
∎ B.Sc. in Computer Science & Engineering from any reputed university.
∎ Additional Requirements
∎ Knowledge regarding configuration and troubleshooting in detail for PC (windows and Mac), laptop, printer and other IT peripheral devices.
∎ Exposure to networking concepts, data backup, and antivirus/security tools.
∎ Experience
∎ Minimum 3 years of experience in IT support to end users, systems troubleshooting and operate IT asset management software.

Requirements:

Responsibilities & Context:
∎ Ensure the installation, configuration and efficient operation of all types of PCs, laptops, printers, UPS systems, and other end-user devices, while proactively maintaining their high availability and performance.
∎ Install and maintain business applications, utilities, and executable setups (EXE).
∎ Support basic LAN/WAN and AD troubleshooting.
∎ Support users with application errors, updates, and access issues.
∎ Maintain accurate records of issues, resolutions, and system changes.
∎ Educate users on system functionality and best practices.
∎ Provide (Onsite/Offsite) support during various events.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
∎ Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.
∎ Ensure the installation, configuration and efficient operation of all types of PCs, laptops, printers, UPS systems, and other end-user devices, while proactively maintaining their high availability and performance.
∎ Install and maintain business applications, utilities, and executable setups (EXE).
∎ Support basic LAN/WAN and AD troubleshooting.
∎ Support users with application errors, updates, and access issues.
∎ Maintain accurate records of issues, resolutions, and system changes.
∎ Educate users on system functionality and best practices.
∎ Provide (Onsite/Offsite) support during various events.
∎ Safeguarding Responsibilities:
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
∎ Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Compensation & Other Benefits:
∎ Provident Fund, Gratuity, Festival Bonus, Health & Life Insurance, and others as per organization policy.
∎ Provident Fund, Gratuity, Festival Bonus, Health & Life Insurance, and others as per organization policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Aarong
∎ Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Aarong is Bangladesh’s most popular lifestyle retail chain. This ethical brand began in 1978 as a humble means to empower rural artisans to rise above poverty. Today, with 28 retail stores across Bangladesh and over 100 fashion and lifestyle product lines, Aarong supports over 68,000 artisans with fair terms of trade. Revolutionizing the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.

BRAC believes that everyone we work with including our staff, partners, programme participants and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion,
gender, disability, ethnic origin or socio-economic condition. As an equal opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realize their potential. Any personal persuasion will result in disqualification of candidature.

Address::
∎ Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Aarong is Bangladesh’s most popular lifestyle retail chain. This ethical brand began in 1978 as a humble means to empower rural artisans to rise above poverty. Today, with 28 retail stores across Bangladesh and over 100 fashion and lifestyle product lines, Aarong supports over 68,000 artisans with fair terms of trade. Revolutionizing the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.BRAC believes that everyone we work with including our staff, partners, programme participants and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion,gender, disability, ethnic origin or socio-economic condition. As an equal opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realize their potential. Any personal persuasion will result in disqualification of candidature.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 May 2025

Category: IT/Telecommunication