Job Description

Title: Asst. Executive - Call Centre & IT (Night Shift - Female)

Company Name: Blue Pineapple Technology Ltd.

Vacancy: 02

Age: 22 to 26 years

Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.

Published: 1 Jan 2025

Requirements:

Additional Requirements:
∎ Age 22 to 26 years
∎ Previous working experience in a customer support role.
∎ Strong phone and verbal communication skills along with active listening skill.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.

Responsibilities & Context:
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.

Skills & Expertise:

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport facility (Only for Mirpur residents)
∎ Transport facility (Only for Mirpur residents)

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (GULSHAN 2)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email HRD@BluePineappleTechnology.com or Email your CV from My Bdjobs account

Company Information:
∎ Blue Pineapple Technology Ltd.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Jan 2025

Category: Customer Support/Call Centre