Asst. Executive, E-Commerce

Job Description

Title: Asst. Executive, E-Commerce

Company Name: Bio-Xin Cosmeceuticals

Vacancy: 5

Age: at least 23 years

Location: Dhaka (DOHS Mirpur)

Minimum Salary: Tk. 18500 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Hospital, Cosmetics/Toiletries/Personal Care, Healthcare/Lifestyle product, E-commerce
∎ Freshers are also encouraged to apply.

Published: 25 Mar 2025

Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Requirements:

Additional Requirements:
∎ Age at least 23 years
∎ Strong communication and interpersonal skills to effectively engage with customers.
∎ Goal-oriented mindset with a passion for achieving sales targets.
∎ Self-motivated and able to work independently as well as part of a team.
∎ Excellent organizational and time management skills.
∎ Knowledge of the cosmeceutical industry and products is a plus.
∎ Proficient in using Microsoft Office (Word, Excel, PowerPoint)
∎ Strong communication and interpersonal skills to effectively engage with customers.
∎ Goal-oriented mindset with a passion for achieving sales targets.
∎ Self-motivated and able to work independently as well as part of a team.
∎ Excellent organizational and time management skills.
∎ Knowledge of the cosmeceutical industry and products is a plus.
∎ Proficient in using Microsoft Office (Word, Excel, PowerPoint)

Responsibilities & Context:
∎ Convert Inquiries to Sales: Proactively engage with customers who inquire about products via phone, chat, email, or social media. Provide detailed product information and suggest additional or alternative products to meet their needs.
∎ Upsell and Cross-sell: Identify opportunities to recommend additional products or complementary services to customers during interactions to maximize sales.
∎ Order Processing: Accurately take orders over the phone or assist customers in completing online purchases. Verify customer details, shipping information, and payment methods before finalizing orders.
∎ Track and Follow-up on Sales Leads: Maintain a pipeline of potential sales leads, regularly following up with prospective customers who have shown interest but haven’t completed purchases yet.
∎ Meet Sales Targets: Achieve and exceed monthly sales quotas through outbound sales calls, promoting special offers, and suggesting new product launches to customers.
∎ Collaborate with Sales and Marketing Teams: Provide customer feedback to marketing and product teams, share insights on trending products, and suggest promotions based on customer demands.
∎ Call Centre Responsibilities: Inbound Call Handling: Answer customer inquiries efficiently, offering assistance with product information, placing orders, shipment tracking, or resolving any complaints or issues related to orders.
∎ Outbound Call Campaigns: Conduct follow-up calls to previous customers for re-orders, product feedback, and post-purchase support. Engage in outbound calling to promote new products, sales campaigns, and exclusive offers.
∎ Customer Problem Solving: Act as a liaison between customers and internal departments (e.g., logistics, warehouse, and accounts) to quickly resolve delivery delays, payment issues, or product complaints.
∎ Manage High Call Volumes: Handle a significant volume of calls and queries during peak periods, such as new promotions or seasonal sales.
∎ Ensure First-Call Resolution: Strive to resolve customer queries during the first interaction whenever possible to ensure a smooth and efficient customer experience.
∎ Maintain Call Logs and Reports: Document all customer interactions, queries, complaints, and resolutions in the CRM system. Provide regular reports on call outcomes, customer feedback, and sales performance.
∎ Service Quality Assurance: Continuously monitor the quality of customer service provided and implement feedback from customers to improve overall service standards.
∎ Sales Responsibilities:
∎ Convert Inquiries to Sales: Proactively engage with customers who inquire about products via phone, chat, email, or social media. Provide detailed product information and suggest additional or alternative products to meet their needs.
∎ Upsell and Cross-sell: Identify opportunities to recommend additional products or complementary services to customers during interactions to maximize sales.
∎ Order Processing: Accurately take orders over the phone or assist customers in completing online purchases. Verify customer details, shipping information, and payment methods before finalizing orders.
∎ Track and Follow-up on Sales Leads: Maintain a pipeline of potential sales leads, regularly following up with prospective customers who have shown interest but haven’t completed purchases yet.
∎ Meet Sales Targets: Achieve and exceed monthly sales quotas through outbound sales calls, promoting special offers, and suggesting new product launches to customers.
∎ Collaborate with Sales and Marketing Teams: Provide customer feedback to marketing and product teams, share insights on trending products, and suggest promotions based on customer demands.
∎ Call Centre Responsibilities: Inbound Call Handling: Answer customer inquiries efficiently, offering assistance with product information, placing orders, shipment tracking, or resolving any complaints or issues related to orders.
∎ Outbound Call Campaigns: Conduct follow-up calls to previous customers for re-orders, product feedback, and post-purchase support. Engage in outbound calling to promote new products, sales campaigns, and exclusive offers.
∎ Customer Problem Solving: Act as a liaison between customers and internal departments (e.g., logistics, warehouse, and accounts) to quickly resolve delivery delays, payment issues, or product complaints.
∎ Manage High Call Volumes: Handle a significant volume of calls and queries during peak periods, such as new promotions or seasonal sales.
∎ Ensure First-Call Resolution: Strive to resolve customer queries during the first interaction whenever possible to ensure a smooth and efficient customer experience.
∎ Maintain Call Logs and Reports: Document all customer interactions, queries, complaints, and resolutions in the CRM system. Provide regular reports on call outcomes, customer feedback, and sales performance.
∎ Service Quality Assurance: Continuously monitor the quality of customer service provided and implement feedback from customers to improve overall service standards.

Compensation & Other Benefits:
∎ Other benefit as per company HR Policies.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Mirpur)

Company Information:
∎ Bio-Xin Cosmeceuticals
∎ Bio-Xin Cosmeceuticals, Mirpur DOHS Cultural Center (Level-4), Road 9, Avenue 2, Mirpur DOHS, Mirpur 12, Dhaka.
∎ https://bioxincosmeceuticals.com/
∎ Bio-Xin Cosmeceuticals is a leading provider of advanced skincare & wellness solutions, combining cutting-edge science with the finest natural ingredients. Bio-Xin Cosmeceuticals stands as the trailblazer in aesthetic enhancement within Bangladesh. Renowned as a world-class skincare hub, we are unwaveringly committed to delivering personalized skincare of the highest caliber and globally acclaimed dermo cosmetics. Over time, Bio-Xin Skin Care Clinic has ascended to a leadership position, offering comprehensive solutions for both skin and hair care. Our unwavering commitment to quality is evident at every stage, from initial problem detection to meticulous treatment execution. We don`t just claim uniqueness; we substantiate it through our actions.

Address::
∎ Bio-Xin Cosmeceuticals, Mirpur DOHS Cultural Center (Level-4), Road 9, Avenue 2, Mirpur DOHS, Mirpur 12, Dhaka.
∎ https://bioxincosmeceuticals.com/
∎ Bio-Xin Cosmeceuticals is a leading provider of advanced skincare & wellness solutions, combining cutting-edge science with the finest natural ingredients. Bio-Xin Cosmeceuticals stands as the trailblazer in aesthetic enhancement within Bangladesh. Renowned as a world-class skincare hub, we are unwaveringly committed to delivering personalized skincare of the highest caliber and globally acclaimed dermo cosmetics. Over time, Bio-Xin Skin Care Clinic has ascended to a leadership position, offering comprehensive solutions for both skin and hair care. Our unwavering commitment to quality is evident at every stage, from initial problem detection to meticulous treatment execution. We don`t just claim uniqueness; we substantiate it through our actions.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 24 Apr 2025

Category: Customer Support/Call Centre