Asst. Manager/Team Leader_Customer Service_Garments Accessories

Job Description

Title: Asst. Manager/Team Leader_Customer Service_Garments Accessories

Company Name: Manohar Filaments BD Ltd.

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline but BSc in Textile/AMMT/FMT/GMT/FDT will get preference.
∎ Skills Required: Commiunication, Coordination, Customer Support/ Client Service, Sales target, Customer Service

Experience Requirements:
∎ 6 to 10 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service (CS) in Garments Accessories., Effective communication and interpersonal skills, Good Negotiation skills, Multiple customer order follow up, Strong leadership and team management skill
∎ The applicants should have experience in the following business area(s): Garments Accessories

Job Responsibilities:
∎ 1. To participate in the Lean event for Customer Service.
∎ 2. To do the cross-functional project: coordinate with PD, Sales, Planning, and Finance teams to expedite the process.
∎ 3. Team / per development objective: Ensures proper team backup and allocates workload distribution accordingly.
∎ 4. To ensure the team responds to customers’ queries quickly and accurately. Supervising and monitoring all incoming regular airmail, electronic mail and the team.
∎ 5. Follow-up with the team for P/I submission, UDD share, timely mail revert, payment, Acceptance and UD follow-up. Follow up and coordinate with team members' activities.
∎ 6. To work closely to achieve monthly sales targets and ensure the team completes all tasks and duties.
∎ 7. To follow up with production for urgent orders & dispatch for smooth delivery of goods to the customer.
∎ 8. To monitor challan receipt status weekly/monthly. Monitor Customer LC /Payments Trends on time. To ensure the Team is getting LC & UD as per SOP
∎ 9. Sending sales reports to internal/external parties.
∎ 10. To ensure finished goods management, Monitor stock in hand status, Review RM & FG vs consume status daily basis. To ensure CS is following the process.
∎ 11. To review on-time delivery performance weekly/monthly and confirmation of production lead time.
∎ 12. To follow up on customer requirements in terms of production, delivery, and payment & visit them when necessary. Monitor on-time delivery of products, Order follow-up to meet standard production lead time.
∎ 13. To maintain the order Schedule of all orders & Physical status of the machine load.
∎ 14. To escalate major/critical issues to CRM/Supervisor daily basis.
∎ 15. To lead in daily MDI, ensuring the team is preparing and providing CS reports, stock reports and status reports on a daily basis.
∎ 16. Any other duties and responsibilities assigned by supervisor/management.

Additional Requirements:
∎ Age 28 to 40 years
∎ Both males and females are allowed to apply
∎ Both males and females are allowed to apply.
∎ Should have the ability to lead a Team and work with a Team.
∎ Working experience at the Customer Service Dept. in Garments Accessories is a must.
∎ Should have sound knowledge & ability to keep good customer relations and customer service.
∎ Should have patient for customer dealing.
∎ The candidate should have good command in English.
∎ Good communication skill is a must.
∎ Candidates from the Uttara zone will get a preference.
∎ Should have the ability to work under pressure.
∎ Ability to work independently.
∎ Knowing Hindi will be an additional advantage.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earned Leave Encashment
∎ Service Benefit

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Feb 2023

Company Information:
∎ 13 Jan 2023
∎ Manohar Filaments BD Ltd.
∎ Address : C-152/5, R.I. Park Road, Kodda (Chairman Bari), Islampur, Gazipur.
∎ Web : https://www.manoharfilaments.com/
∎ Business : Manohar Filaments BD Ltd. (MFBD) is one of the renowned Indian based Multinational Companies, are producing Garments Accessories for customers who are leading the Garments Industry in terms of their brands. It has started its voyage in Bangladesh in the years 2016 through Manohar Filaments’ history has been more than thirty years in the making from the earliest days in 1986 of manufacturing printed labels to becoming one of the few Indian vertically integrated companies in the modern-day. Manohar is a company that produces woven labels, printed labels, heat transfers, narrow fabrics, packaging, hangtags, price tickets, corrugated and non-corrugated boxes, and so on.

Category: Garments/Textile

: The candidates, only those who have proven working experience minimum of 6-10 years at the Customer Service Dept in any Garments Accessories company are requested to apply.