Branch Manager (Service Point)

Job Description

Title: Branch Manager (Service Point)

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 4

Age: 30 to 35 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

Published: 7 May 2025

Education:
∎ Bachelor in Engineering (BEngg), Master of Business Administration (MBA)

Requirements:

Additional Requirements:
∎ Age 30 to 35 years
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.

Responsibilities & Context:
∎ Supervise overall activities of the Service Point.
∎ Distribute tasks among all employees and take regular follow-ups to ensure their best productivity.
∎ Monitor the pending works and assign experts properly to get the best possible output to achieve better customer satisfaction through the committed TAT.
∎ Ensure all relevant software is updated regularly to keep the same balance both physically and in the database.
∎ Maintain overall discipline in service points among all employees according to company rules and regulations.
∎ Submit monthly and other reports as per monitoring requirements. Also, inform the monitoring department if any discrepancy is found or critical situations arise.
∎ Supervise accounts and inventory activities to make sure that the concerned officer maintains the process as per their JD (ex: cash book, bill collection, bill book issue, excess cash handling, fixed loans of service experts, tools bag/tools, etc).
∎ Supervise customer care executives’ activities like receiving, delivery, software updates, proper grooming (according to CRS department instructions), behaviors of customers, etc.
∎ Take initiatives regarding long-time undelivered products by issuing registered letters and other measures according to the policy.
∎ Ensure proper and maximum utilization of pickup and messenger facilities and provide support to concerned channel partners.
∎ Maintain proper documentation, approval process, and communication with concern sections for a smooth adjustment process with channel partners (plaza & distributors).
∎ Maintain proper use of fixed assets and take necessary action if found unusable.
∎ Supervise proper use of safety items/tools of service experts while working (checklist of cylinders, fire extinguishers, etc), if discrepancies then forward them to the compliance section.
∎ Maintain effective communication with concerned sales & marketing officers, and channel partners through regular visits and over phone activity.
∎ Monitor compliance and legal section instruction to keep updated all the license, deed documents, and legal issues with effective correspondence of local/concerned authorities.
∎ Performing any other tasks and special work as per requirements.
∎ Supervise overall activities of the Service Point.
∎ Distribute tasks among all employees and take regular follow-ups to ensure their best productivity.
∎ Monitor the pending works and assign experts properly to get the best possible output to achieve better customer satisfaction through the committed TAT.
∎ Ensure all relevant software is updated regularly to keep the same balance both physically and in the database.
∎ Maintain overall discipline in service points among all employees according to company rules and regulations.
∎ Submit monthly and other reports as per monitoring requirements. Also, inform the monitoring department if any discrepancy is found or critical situations arise.
∎ Supervise accounts and inventory activities to make sure that the concerned officer maintains the process as per their JD (ex: cash book, bill collection, bill book issue, excess cash handling, fixed loans of service experts, tools bag/tools, etc).
∎ Supervise customer care executives’ activities like receiving, delivery, software updates, proper grooming (according to CRS department instructions), behaviors of customers, etc.
∎ Take initiatives regarding long-time undelivered products by issuing registered letters and other measures according to the policy.
∎ Ensure proper and maximum utilization of pickup and messenger facilities and provide support to concerned channel partners.
∎ Maintain proper documentation, approval process, and communication with concern sections for a smooth adjustment process with channel partners (plaza & distributors).
∎ Maintain proper use of fixed assets and take necessary action if found unusable.
∎ Supervise proper use of safety items/tools of service experts while working (checklist of cylinders, fire extinguishers, etc), if discrepancies then forward them to the compliance section.
∎ Maintain effective communication with concerned sales & marketing officers, and channel partners through regular visits and over phone activity.
∎ Monitor compliance and legal section instruction to keep updated all the license, deed documents, and legal issues with effective correspondence of local/concerned authorities.
∎ Performing any other tasks and special work as per requirements.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ Walton Hi-Tech Industries PLC.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 23 May 2025

Category: Customer Support/Call Centre