Call Center Agent (Night Shift, Experienced)

Job Description

Title: Call Center Agent (Night Shift, Experienced)

Company Name: EFG TECH

Vacancy: 1

Age: at least 26 years

Location: Dhaka (Uttara)

Salary: Negotiable

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Call Center

Published: 28 Oct 2024

Education:
∎ Bachelor of Commerce (BCom) in English, O Level, A Level

Requirements:

Additional Requirements:
∎ Age at least 26 years

Responsibilities & Context:
∎ Call Centre (International) Experience preferred but an English Medium School Back ground fresh may apply.
∎ Inbound Calls: Assist customers with inquiries, orders, and complaints promptly.
∎ Order Processing: Input orders accurately into the system.
∎ Information Provision: Offer details on menus, offers, and delivery times.
∎ Reservations Assistance: Aid customers in booking tables at partner restaurants.
∎ Upselling/Cross-selling: Recommend additional items to enhance sales.
∎ Query/Complaint Handling: Address concerns professionally and escalate as needed.
∎ Record Maintenance: Update and manage customer records accurately.
∎ Policy Adherence: Follow company policies and regulatory guidelines.
∎ Excellent Service: Strive to exceed customer expectations.
∎ Team Collaboration: Work with colleagues to resolve issues and share insights.
∎ Continuous Improvement: Seek feedback and engage in training for skill enhancement.
∎ The specific duties of an Assistant Manager of the Operations department include formulating strategy, improving performance, procuring material and resources and securing compliance.
∎ You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
∎ There will be a requirement to work alongside and maintain communication with the UK Operations team whilst being based in the Dhaka Office.
∎ You will be reporting to the Head of Operations who will be based in the UK, and complete adequate reporting and KPIs Work shift patterns of Day Shift and Night Shift Manage first line contact, to ensure that they are managing high volume calls from customers.
∎ Support and effectively manage inbound and outbound calls to customers. Provide excellent customer service and query handling.
∎ Maintain a sound knowledge of order processes and issues.
∎ Create motivation throughout the team.Develop skills within team members. Measure and assess KPIs and targets.
∎ Role description:
∎ Call Centre (International) Experience preferred but an English Medium School Back ground fresh may apply.
∎ Inbound Calls: Assist customers with inquiries, orders, and complaints promptly.
∎ Order Processing: Input orders accurately into the system.
∎ Information Provision: Offer details on menus, offers, and delivery times.
∎ Reservations Assistance: Aid customers in booking tables at partner restaurants.
∎ Upselling/Cross-selling: Recommend additional items to enhance sales.
∎ Query/Complaint Handling: Address concerns professionally and escalate as needed.
∎ Record Maintenance: Update and manage customer records accurately.
∎ Policy Adherence: Follow company policies and regulatory guidelines.
∎ Excellent Service: Strive to exceed customer expectations.
∎ Team Collaboration: Work with colleagues to resolve issues and share insights.
∎ Continuous Improvement: Seek feedback and engage in training for skill enhancement.
∎ The specific duties of an Assistant Manager of the Operations department include formulating strategy, improving performance, procuring material and resources and securing compliance.
∎ You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
∎ There will be a requirement to work alongside and maintain communication with the UK Operations team whilst being based in the Dhaka Office.
∎ You will be reporting to the Head of Operations who will be based in the UK, and complete adequate reporting and KPIs Work shift patterns of Day Shift and Night Shift Manage first line contact, to ensure that they are managing high volume calls from customers.
∎ Support and effectively manage inbound and outbound calls to customers. Provide excellent customer service and query handling.
∎ Maintain a sound knowledge of order processes and issues.
∎ Create motivation throughout the team.Develop skills within team members. Measure and assess KPIs and targets.
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Uttara)

Job Highlights:
∎ Join Kukd.com's Bangladesh Operations as Call Centre Agent. Exciting growth opportunities for Team Leaders in dynamic environment.

Company Information:
∎ EFG TECH

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Nov 2024

Category: Customer Support/Call Centre