Call Center Cum Front Desk Executive

Job Description

Title: Call Center Cum Front Desk Executive

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 4

Age: 20 to 30 years

Location: Dhaka (Dhanmondi 27)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Clinic, Call Center, Beauty Parlor/Saloon/Spa

Published: 4 May 2025

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Female candidates preferred, with a presentable and confident personality.
∎ Minimum Bachelor’s degree; relevant experience in customer service or front desk roles is a plus.
∎ Strong communication skills in both Bangla and English.
∎ Comfortable with social media, basic computer use, and scheduling software.
∎ A keen interest in the beauty and wellness industry is highly desirable.
∎ Ability to multitask, stay organized, and work in a fast-paced environment.
∎ Female candidates preferred, with a presentable and confident personality.
∎ Minimum Bachelor’s degree; relevant experience in customer service or front desk roles is a plus.
∎ Strong communication skills in both Bangla and English.
∎ Comfortable with social media, basic computer use, and scheduling software.
∎ A keen interest in the beauty and wellness industry is highly desirable.
∎ Ability to multitask, stay organized, and work in a fast-paced environment.

Responsibilities & Context:
∎ Achieve a daily target of confirmed patient appointments through calls and follow-ups.
∎ Handle high volumes of inbound and outbound calls with professionalism and courtesy.
∎ Provide detailed information on our services, packages, and offers to potential and existing clients.
∎ Manage appointment bookings, confirmations, reschedules, and cancellations efficiently.
∎ Respond to client queries across digital platforms, including Facebook, Instagram, WhatsApp, and email.
∎ Maintain an organized and welcoming front desk environment.
∎ Register new clients accurately into the clinic’s system and maintain proper records.
∎ Coordinate with the sales and marketing teams to support promotional campaigns and phone follow-ups.
∎ Provide prompt, personalized responses to voicemails and emails.
∎ Address client concerns calmly and effectively; escalate serious issues to management as needed.
∎ Ensure all clients receive a warm, helpful, and professional experience, upholding the highest standards of customer service.
∎ Secret Beauty, one of Dhaka’s premier destinations for advanced laser and aesthetic treatments, is expanding! We are currently looking for smart, confident, and customer-oriented female professionals to join our growing team as Call Center cum Front Desk Executives.
∎ As the first point of contact, you will represent the face and voice of Secret Beauty, ensuring that every client receives exceptional care, from the initial inquiry to their treatment journey with us.
∎ Responsibilities:
∎ Achieve a daily target of confirmed patient appointments through calls and follow-ups.
∎ Handle high volumes of inbound and outbound calls with professionalism and courtesy.
∎ Provide detailed information on our services, packages, and offers to potential and existing clients.
∎ Manage appointment bookings, confirmations, reschedules, and cancellations efficiently.
∎ Respond to client queries across digital platforms, including Facebook, Instagram, WhatsApp, and email.
∎ Maintain an organized and welcoming front desk environment.
∎ Register new clients accurately into the clinic’s system and maintain proper records.
∎ Coordinate with the sales and marketing teams to support promotional campaigns and phone follow-ups.
∎ Provide prompt, personalized responses to voicemails and emails.
∎ Address client concerns calmly and effectively; escalate serious issues to management as needed.
∎ Ensure all clients receive a warm, helpful, and professional experience, upholding the highest standards of customer service.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary with performance-based incentives.
∎ Training and development opportunities.
∎ Employee discounts on our laser and aesthetics services.
∎ Competitive salary with performance-based incentives.
∎ Training and development opportunities.
∎ Employee discounts on our laser and aesthetics services.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Dhanmondi 27)

Job Highlights:
∎ Daily incentives for meeting targets
∎ Join a top aesthetic clinic
∎ Engage with clients daily
∎ Learn digital communication
∎ Work in Dhanmondi 27
∎ Supportive female-friendly space
∎ Training & career growth
∎ Competitive salary & bonuses
∎ Daily incentives for meeting targets
∎ Join a top aesthetic clinic
∎ Engage with clients daily
∎ Learn digital communication
∎ Work in Dhanmondi 27
∎ Supportive female-friendly space
∎ Training & career growth
∎ Competitive salary & bonuses

Apply Procedure:

Email your CV:
∎ Send your CV to the given email secretbeauty.com.bd@gmail.com

Company Information:
∎ Secret Beauty & Laser Aesthetics
∎ Rangs Atrium, 7th Floor, Plot 7(New) 390(Old), Road 16(New) 27(Old), Dhanmondi, Dhaka 1209
∎ Welcome to Secret Beauty, a harmonious collaboration with the globally acclaimed Turkeyana. Together, we unveil the artistry of beauty and aesthetics that transcends borders. At Secret Beauty, we`ve delved into the most coveted secrets, curating a transformative experience that unlocks your ageless allure. In partnership with Turkeyana, a name synonymous with excellence worldwide, our mission is to infuse a global touch into your beauty journey. From rejuvenating facials to non-surgical facelifts, we seamlessly blend traditional wisdom with cutting-edge techniques, offering a beauty transformation that exceeds expectations. Join us at Secret Beauty, where each treatment is a step towards revealing your inner and outer beauty, embracing the essence of ageless allure like never before.

Address::
∎ Rangs Atrium, 7th Floor, Plot 7(New) 390(Old), Road 16(New) 27(Old), Dhanmondi, Dhaka 1209
∎ Welcome to Secret Beauty, a harmonious collaboration with the globally acclaimed Turkeyana. Together, we unveil the artistry of beauty and aesthetics that transcends borders. At Secret Beauty, we`ve delved into the most coveted secrets, curating a transformative experience that unlocks your ageless allure. In partnership with Turkeyana, a name synonymous with excellence worldwide, our mission is to infuse a global touch into your beauty journey. From rejuvenating facials to non-surgical facelifts, we seamlessly blend traditional wisdom with cutting-edge techniques, offering a beauty transformation that exceeds expectations. Join us at Secret Beauty, where each treatment is a step towards revealing your inner and outer beauty, embracing the essence of ageless allure like never before.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 May 2025

Category: Customer Support/Call Centre