Call Center Executive Customer Support(Night Shift)

Job Description

Title: Call Center Executive Customer Support(Night Shift)

Company Name: Ecommander

Vacancy: 6

Age: 18 to 32 years

Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 25000 (Monthly)

Published: 4 Feb 2025

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 18 to 32 years
∎ This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
∎ This position comes with a minimum 3-month probationary period.
∎ Possess clear and persuasive spoken English for positive and challenging customer interactions.
∎ We seek individuals with demonstrably strong organizational and interpersonal skills.
∎ Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
∎ Previous experience in call centers, telemarketing or a similar customer service role is a plus.
∎ This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
∎ This position comes with a minimum 3-month probationary period.
∎ Possess clear and persuasive spoken English for positive and challenging customer interactions.
∎ We seek individuals with demonstrably strong organizational and interpersonal skills.
∎ Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
∎ Previous experience in call centers, telemarketing or a similar customer service role is a plus.

Responsibilities & Context:
∎ Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
∎ Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
∎ Leverage phone communication to promote and sell services or products based on established guidelines.
∎ Document all customer interactions meticulously within the call center database for future reference.
∎ Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).
∎ Night Shift.
∎ Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
∎ Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
∎ Leverage phone communication to promote and sell services or products based on established guidelines.
∎ Document all customer interactions meticulously within the call center database for future reference.
∎ Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).
∎ Night Shift.

Skills & Expertise:

Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Monthly Incentive
∎ Snacks and Tea
∎ 2 festival bonus
∎ Monthly the best performer will be rewarded
∎ Medical Allowance
∎ Tours and Day Outing
∎ And various other facilities as per company policies
∎ Monthly Incentive
∎ Snacks and Tea
∎ 2 festival bonus
∎ Monthly the best performer will be rewarded
∎ Medical Allowance
∎ Tours and Day Outing
∎ And various other facilities as per company policies

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (DOHS Mirpur)

Read Before Apply:

Please write ‘Call Center Executive Customer Support’ as the subject of the email while applying.