Call Center Executive Customer Support(Night Shift)

Job Description

Title: Call Center Executive Customer Support(Night Shift)

Company Name: Ecommander

Vacancy: 6

Age: 18 to 32 years

Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 25000 (Monthly)

Published: 4 Feb 2025

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 18 to 32 years
∎ This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
∎ This position comes with a minimum 3-month probationary period.
∎ Possess clear and persuasive spoken English for positive and challenging customer interactions.
∎ We seek individuals with demonstrably strong organizational and interpersonal skills.
∎ Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
∎ Previous experience in call centers, telemarketing or a similar customer service role is a plus.
∎ This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).
∎ Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
∎ This position comes with a minimum 3-month probationary period.
∎ Possess clear and persuasive spoken English for positive and challenging customer interactions.
∎ We seek individuals with demonstrably strong organizational and interpersonal skills.
∎ Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
∎ Previous experience in call centers, telemarketing or a similar customer service role is a plus.

Responsibilities & Context:
∎ Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
∎ Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
∎ Leverage phone communication to promote and sell services or products based on established guidelines.
∎ Document all customer interactions meticulously within the call center database for future reference.
∎ Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).
∎ Night Shift.
∎ Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
∎ Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
∎ Leverage phone communication to promote and sell services or products based on established guidelines.
∎ Document all customer interactions meticulously within the call center database for future reference.
∎ Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).
∎ Night Shift.

Skills & Expertise:

Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Monthly Incentive
∎ Snacks and Tea
∎ 2 festival bonus
∎ Monthly the best performer will be rewarded
∎ Medical Allowance
∎ Tours and Day Outing
∎ And various other facilities as per company policies
∎ Monthly Incentive
∎ Snacks and Tea
∎ 2 festival bonus
∎ Monthly the best performer will be rewarded
∎ Medical Allowance
∎ Tours and Day Outing
∎ And various other facilities as per company policies

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (DOHS Mirpur)

Read Before Apply:

Please write ‘Call Center Executive Customer Support’ as the subject of the email while applying.



Apply Procedure:

Email your CV:
∎ Send your CV to the given email career@ecommander.net or Email your CV from My Bdjobs account

Company Information:
∎ Ecommander
∎ House 150, Road 1, Avenue 1, Mirpur DOHS

Address::
∎ House 150, Road 1, Avenue 1, Mirpur DOHS

Application Deadline: 5 Mar 2025

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.36%
University of Dhaka 1.82%
Daffodil International University (DIU) 1.27%
Green University of Bangladesh 0.91%
Bangladesh University of Business and Technology 0.91%
Northern University Bangladesh 0.82%
Dhaka Commerce College 0.82%
Govt. Titumir College 0.82%
European University Of Bangladesh 0.82%
Sonargaon University 0.73%

Interested By Age Range

Age Range Percentage (%)
20-30 84.91%
31-35 8.45%
36-40 1.18%
40+ 0.55%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 48.18%
20K-30K 51.00%
30K-40K 0.27%
40K-50K 0.09%
50K+ 0.45%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 48.18%
0.1 - 1 years 14.73%
1.1 - 3 years 18.64%
3.1 - 5 years 8.09%
5+ years 10.36%