Job Description

Title: Call Center Executive (Female)

Company Name: AIRGO-Aviation Ltd

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)

Job Context:
∎ A call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities

Job Responsibilities:
∎ Must have handled inbound and outbound calls. Generate new sales or subscriptions to the different services offered.
∎ Strong phone and verbal communication of listening and speaking skill.
∎ Ask questions to understand customer requirements and close sales.
∎ Maintain records of the conversations with the customer and analyze the data.
∎ Maintain and file all invoices and other applicable supporting documentation.
∎ Should have good convincing skills and excellent sales skills.
∎ Handle critical customers with effective and gentle communication skills.
∎ Responding to customer service issues in a timely manner.
∎ Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
∎ Self-Motivated and able to work under pressure in a fast-paced working environment.in a professional manner & forwarding incoming phone calls.
∎ Manage first-line contact, to ensure that they are managing high-volume calls from customers.
∎ Day to day planning and report management ability.

Additional Requirements:
∎ Age 18 to 30 years
∎ Only females are allowed to apply

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Dec 2023

Company Information:
∎ 20 Nov 2023
∎ AIRGO-Aviation Ltd
∎ Address : Uttor Jatrabari, Dhaka

Category: Customer Support/Call Centre

: Office Number : 01632607733