Job Description

Title: Call Center Executive (Female Only)

Company Name: Northsouth Group

Vacancy: --

Age: 22 to 28 years

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center

Published: 18 Mar 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 28 years
∎ Should have good knowledge of MS Office·
∎ Must have good communication skills in Bangla and English·
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities·
∎ The candidate will also be patient and cool-tempered to deal with customer·
∎ Able and willing to work under pressure and meet challenges·
∎ Self-motivated, hardworking, energetic and target oriented.
∎ Should have good knowledge of MS Office·
∎ Must have good communication skills in Bangla and English·
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities·
∎ The candidate will also be patient and cool-tempered to deal with customer·
∎ Able and willing to work under pressure and meet challenges·
∎ Self-motivated, hardworking, energetic and target oriented.

Responsibilities & Context:
∎ Contact potential or existing customers to inform them about our company or service using scripts.
∎ Answer questions about company policy or the company's terms & Conditions.
∎ Must be target oriented, able to fulfill responsibility.
∎ Ask questions to understand customer requirements and property enlisting.
∎ Handle grievances to preserve the company's reputation.
∎ Keep records of calls and prospects and note useful information.
∎ Proven track record of successfully meeting Inventory quota preferably over the phone.
∎ Good knowledge of relevant computer programs (e.g. Microsoft office) and telephone systems.
∎ Ability to learn about companies and services and describe/explain them to customers.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be fluent, Smart, Energetic & Presentable (Dedicated to working).
∎ Contact potential or existing customers to inform them about our company or service using scripts.
∎ Answer questions about company policy or the company's terms & Conditions.
∎ Must be target oriented, able to fulfill responsibility.
∎ Ask questions to understand customer requirements and property enlisting.
∎ Handle grievances to preserve the company's reputation.
∎ Keep records of calls and prospects and note useful information.
∎ Proven track record of successfully meeting Inventory quota preferably over the phone.
∎ Good knowledge of relevant computer programs (e.g. Microsoft office) and telephone systems.
∎ Ability to learn about companies and services and describe/explain them to customers.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be fluent, Smart, Energetic & Presentable (Dedicated to working).

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Incentive
∎ Incentive

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Banani)

Company Information:
∎ Northsouth Group
∎ 16 Tower Hamlet (Level-07, 08 & 11), Kamal Ataturk Avenue, Banani, Dhaka-1213
∎ North South Group is one of the best Housing and Developer company in Bangladesh.

Address::
∎ 16 Tower Hamlet (Level-07, 08 & 11), Kamal Ataturk Avenue, Banani, Dhaka-1213
∎ North South Group is one of the best Housing and Developer company in Bangladesh.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 17 Apr 2025

Category: Customer Support/Call Centre