Call Center Executive (Inbound)

Job Description

Title: Call Center Executive (Inbound)

Company Name: Tech Point BPO

Vacancy: 15

Job Location: Dhaka (Mohammadpur, Shaymoli)

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ HSC, O Level, A Level, Bachelor degree in any discipline
∎ Educational background doesn't really matter for us, if you can speak English and have common-sense then apply.

Job Context:
∎ International Call Center, Inbound
∎ PLEASE DO NOT APPLY IF YOU ARE NOT GOOD IN ENGLISH SPEAKING.
∎ Night Shift: 10:00PM to 7:00AM
∎ Morning Shift: 7:00AM to 1:00PM

Job Responsibilities:
∎ Manage large amounts of inbound calls in a timely manner
∎ No sales target.
∎ Follow communication "scripts" when handling different topics
∎ Handle customer inquiries over the phone
∎ Manage and resolve customer complaints
∎ Provide customers with product and service information
∎ Process orders, forms and applications
∎ Identify and escalate priority issues
∎ Follow up customer calls where necessary
∎ Document all call information according to standard operating procedures

Additional Requirements:
∎ Age 20 to 32 years
∎ Both males and females are allowed to apply
∎ Person with disability are encouraged to apply

Compensation & Other Benefits:
∎ Performance bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Dec 2023

Company Information:
∎ 19 Nov 2023
∎ Tech Point BPO
∎ Address : Probal Tower, 45 Probal Housing, Ring Rd, Adabor, Dhaka 1207
∎ Web : https://techpointbpo.com/

Category: Customer Support/Call Centre

: Need to be fluent in English