Call Center Executive

Job Description

Title: Call Center Executive

Company Name: MKI Outsource

Vacancy: 01

Age: 20 to 30 years

Location: Sylhet (Sylhet Sadar)

Salary: Negotiable

Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service
∎ Freshers are also encouraged to apply.

Published: 22 Aug 2024

Education:
∎ HSC
∎ Preferred Professional Certification: IELTS,English

Requirements:

Additional Requirements:
∎ Age 20 to 30 years

Responsibilities & Context:
∎ Answering phones from customers professionally and responding to customer inquiries and complaints.
∎ Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems.
∎ Providing customers with the organization's service and product information.
∎ Processing forms, orders, and applications requested by the customers.
∎ Identifying, escalating priority issues and reporting to the high-level management.
∎ Routing inbound calls to the appropriate resources.
∎ Following up complicated customer calls where required.
∎ Completing call notes and call reports as necessary and updating them in the CRM.
∎ Obtaining and evaluating all relevant data to handle complaints and inquiries.
∎ Recording details of comments, inquiries, complaints, and actions taken.
∎ Managing administration, communicating and coordinating with internal departments. Other duties as assigned.
∎ A USA-based company is looking for Call Center Executive in the Sylhet area. Candidates will work in our Sylhet office but mostly communicate with our USA office. Work hours will be from Bangladesh time, 3 PM -12 AM.
∎ Answering phones from customers professionally and responding to customer inquiries and complaints.
∎ Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems.
∎ Providing customers with the organization's service and product information.
∎ Processing forms, orders, and applications requested by the customers.
∎ Identifying, escalating priority issues and reporting to the high-level management.
∎ Routing inbound calls to the appropriate resources.
∎ Following up complicated customer calls where required.
∎ Completing call notes and call reports as necessary and updating them in the CRM.
∎ Obtaining and evaluating all relevant data to handle complaints and inquiries.
∎ Recording details of comments, inquiries, complaints, and actions taken.
∎ Managing administration, communicating and coordinating with internal departments. Other duties as assigned.

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly Holiday: 1 day of week (preferable)

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Sylhet (Sylhet Sadar)

Company Information:
∎ MKI Outsource
∎ Shahjalal Uposohor, Sylhet

Address::
∎ Shahjalal Uposohor, Sylhet

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 21 Sep 2024

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