Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Toticell Health & Research
Vacancy: 03
Age: 25 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 3 years
Published: 5 Jun 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Prior experience in a call center or healthcare setting is highly desirable;Excellent communication skills (both verbal and written);Proficient in using computer systems and relevant software applications;Strong organizational skills and attention to detail;Ability to handle stressful situations with empathy and professionalism;Knowledge of medical terminology and healthcare regulations is a plus;Flexibility to work in shifts, including weekends and holidays.Adaptability to work in other sister concerns, if necessary
∎ Prior experience in a call center or healthcare setting is highly desirable;
∎ Excellent communication skills (both verbal and written);
∎ Proficient in using computer systems and relevant software applications;
∎ Strong organizational skills and attention to detail;
∎ Ability to handle stressful situations with empathy and professionalism;
∎ Knowledge of medical terminology and healthcare regulations is a plus;
∎ Flexibility to work in shifts, including weekends and holidays.
∎ Adaptability to work in other sister concerns, if necessary
Responsibilities & Context:
∎ Manage inbound and outbound calls related to patient inquiries and appointments.
∎ Provide information about clinic services, doctors’ availability, and appointment scheduling.
∎ Assist patients with inquiries about medical procedures, insurance and billing;
∎ Resolve patient concerns and escalated issues to the appropriate departments when necessary.
∎ Maintain accurate and up-to-date patient records in the clinic’s database;
∎ Ensure patient confidentiality and adhere to all healthcare regulations and standards.
∎ Coordinate with medical staffs to ensure smooth patient flow and service delivery.
∎ Meet personal and team performance targets.
Compensation & Other Benefits:
∎ · Competitive salary and performance-based bonuses;
∎ · Comprehensive training and professional development opportunities;
∎ · A supportive and friendly work environment;
∎ ·Opportunities for career advancement within the clinic;
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Toticell Health & Research
∎ Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.
Address::
∎ Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Jul 2024
Category: Customer Support/Call Centre
