Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 10

Age: 20 to 30 years

Location: Dhaka (Mirpur)

Experience:
∎ 1 to 3 years
∎ Freshers are also encouraged to apply.

Published: 26 Apr 2025

Education:
∎ Bachelor degree in any discipline

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Willing to work in shifting and holidays
∎ Should have good knowledge of MS Office
∎ Must have good communication skills in Bangla and English
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities
∎ The candidate will also be patient and cool-tempered to deal with customer
∎ Able and willing to work under pressure and meet challenges
∎ Self-motivated, hardworking, energetic and result oriented

Responsibilities & Context:
∎ Attend inbound and outbound calls of customers
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Receive customer complaints and forward the complaint to the concerned department
∎ Provide information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.
∎ Attend inbound and outbound calls of customers
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Receive customer complaints and forward the complaint to the concerned department
∎ Provide information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Dhaka (Mirpur)

Read Before Apply: Note: Please mention the applied position on top of the envelop

Company Information:
∎ Walton Hi-Tech Industries PLC.

Application Deadline: 9 May 2025

Category: Customer Support/Call Centre