Call Center & Support Executive

Job Description

Title: Call Center & Support Executive

Company Name: Elite Computer & Technology

Vacancy: 10

Location: Dhaka (Khilgaon)

Salary: Tk. 12000 - 24000 (Monthly)

Experience:
∎ At least 2 years

Published: 30 Jan 2025

Requirements:

Responsibilities & Context:
∎ #  Manage high call volumes, providing information and directing inquiries.
∎ #  Monitor and respond to social media messages, engaging with the online community.
∎ #  Schedule and confirm appointments, ensuring operational efficiency.
∎ #  Understand laser and aesthetics services, addressing client queries accurately.
∎ #  Handle client registrations efficiently.
∎ #  Collaborate with sales and marketing for phone promotions.
∎ #  Respond promptly to voicemail and email inquiries with detailed information.
∎ # Providing remote and onsite technical supports to the clients inside or outside Office.
∎ #  Create Daily, weekly reports and presentations to effectively communicate current
∎ #  Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ #  Mentality as 24X7 for emergency situations.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Khilgaon)

Company Information:
∎ Elite Computer & Technology
∎ 101-B Malibagh Chowdhurypara, Rampura, Dhaka
∎ ECTLink is one of the leading internet service provider (ISP) in Bangladesh. ECTLink Internet service is blazing fast, affordable Internet on a dedicated network

Address::
∎ 101-B Malibagh Chowdhurypara, Rampura, Dhaka
∎ ECTLink is one of the leading internet service provider (ISP) in Bangladesh. ECTLink Internet service is blazing fast, affordable Internet on a dedicated network

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 9 Feb 2025

Category: IT/Telecommunication