Call Center Team Leader

Job Description

Title: Call Center Team Leader

Company Name: MY Outsourcing Ltd.

Vacancy: 05

Age: 22 to 35 years

Location: Dhaka (Banani)

Salary: Tk. 13000 - 16000 (Monthly)

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Call Center

Published: 24 Apr 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 22 to 35 years
∎ Experience in telecommunication and bank call center is preferableShould have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a mustGood grab in excel is mandatoryExcellent communication skill and demonstrate good listening skillsSelf motivated and willing to work for longer period and any time in the dayConfident to take challenge and fulfill KPI.Flexibility to work till late and over night shifting minimum 3 days a weekMust have good communication skill in Bangla and English with proper accentGood computer skill is required with good typing skillGood reading and writing skill in both Bangla and EnglishApplicants have to be smart, energetic and good communication skillMust be smart enough to handle any difficult situation that may rise during maintaining a teamExcellent Communication skill with customersSense of responsibility and Achieve the targetsAnalytic skill and working ability for team developmentQuality assure of the team regarding their daily task and callMonitor a team and work for their development, daily work, reporting, discipline and train them when neededGood command in Microsoft office and CRM software specially excel for daily reportingDeveloped competencies required for service oriented and result focus.
∎ Experience in telecommunication and bank call center is preferable
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI.
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus.

Responsibilities & Context:
∎ Maintain the designated teams Train up and qc the teams Regular reporting for the process
∎ Prepare roaster plan for the agents Call analysis and plan for process betterment
∎ Process upgradation planning Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents
∎ Maintain the designated teams Train up and qc the teams Regular reporting for the process
∎ Prepare roaster plan for the agents Call analysis and plan for process betterment
∎ Process upgradation planning Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents

Skills & Expertise:

Compensation & Other Benefits:
∎ Free Training will be provided to the eligible candidates Others as per company policy
∎ Free Training will be provided to the eligible candidates Others as per company policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Read Before Apply: Please submit your updated CV with attached photo. Freshers are not allowed to apply.

Company Information:
∎ MY Outsourcing Ltd.
∎ House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Address::
∎ House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Application Deadline: 24 May 2025

Category: Customer Support/Call Centre