Case Management Officer

Job Description

Title: Case Management Officer

Company Name: Friends in Village Development Bangladesh (FIVDB)

Vacancy: 02

Age: 28 to 50 years

Location: Cox's Bazar (Teknaf)

Minimum Salary: Tk. 55385 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 18 May 2025

Education:
∎ Master of Social Science (MSS), Bachelor of Social Science (BSS) in Social Science

Requirements:

Additional Requirements:
∎ Age 28 to 50 years
∎ An educational background in Psychology will be given preference.
∎ Good knowledge and understanding of humanitarian principles and established international child protection minimum standards.
∎ Experience in implementing programs focusing on: working with vulnerable children, social work/case management with children and families, working with child survivors of violence, children outside of parental care, psychosocial support, etc.
∎ Desirable- Well-developed written and oral communication skills.
∎ Directly communicate effectively with other Caseworkers, service providers, and relevant focal points as part of conducting individual case management and coordination of care.
∎ Regularly attend case management meetings, including case conferences, at the field level.
∎ Ability to work independently and as a team player; in coordination with volunteers and proven experience in working with disaster-affected communities in a sensitive and participatory manner.
∎ Ability to operate effectively under extreme circumstances, including stress, high security risks, and harsh living conditions. Works and lives with a flexible, adaptable, and resilient manner.
∎ Demonstrates awareness and sensitivity to gender and diversity.
∎ Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has a capacity to make accurate self-assessment, particularly in high-stress and high-security contexts.
∎ Is well planned and organized even within a fluid working environment and has a capacity for initiative and decision making with competent analytical and problem-solving skills.
∎ Knowledge of policies and procedures, Sphere, and the Code of Conduct.
∎ Requires finance, administration, information management, and telecommunication skills and proficiency in information technology/ computer skills.
∎ An educational background in Psychology will be given preference.
∎ Good knowledge and understanding of humanitarian principles and established international child protection minimum standards.
∎ Experience in implementing programs focusing on: working with vulnerable children, social work/case management with children and families, working with child survivors of violence, children outside of parental care, psychosocial support, etc.
∎ Desirable- Well-developed written and oral communication skills.
∎ Directly communicate effectively with other Caseworkers, service providers, and relevant focal points as part of conducting individual case management and coordination of care.
∎ Regularly attend case management meetings, including case conferences, at the field level.
∎ Ability to work independently and as a team player; in coordination with volunteers and proven experience in working with disaster-affected communities in a sensitive and participatory manner.
∎ Ability to operate effectively under extreme circumstances, including stress, high security risks, and harsh living conditions. Works and lives with a flexible, adaptable, and resilient manner.
∎ Demonstrates awareness and sensitivity to gender and diversity.
∎ Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has a capacity to make accurate self-assessment, particularly in high-stress and high-security contexts.
∎ Is well planned and organized even within a fluid working environment and has a capacity for initiative and decision making with competent analytical and problem-solving skills.
∎ Knowledge of policies and procedures, Sphere, and the Code of Conduct.
∎ Requires finance, administration, information management, and telecommunication skills and proficiency in information technology/ computer skills.

Responsibilities & Context:
∎ In collaboration with the Case Management Coordinator and other Caseworkers, implement Case Management in accordance with Standard Operating Procedures at the Cox's Bazar level, and the Inter-agency Guidelines on Case Management and Child Protection as well as the inter-agency CM Tools and Flow Chart.
∎ Disseminate information; provide support and advocacy to individuals and families. - Identify and register cases, conduct Rapid and Comprehensive Assessments of children in need/at risk, prepare and implement case plans, make referrals to relevant services, follow up and close cases when appropriate. Organize case conferences with other actors when needed.
∎ Maintain the case management database and record cases accurately and properly in the Information Management System.
∎ Contribute to regular updates of service mapping, liaise with other internal/external services, agencies through the referral pathway, and coordinate cases within the framework of inter-agency cooperation.
∎ Participate in team meetings, weekly one-to-one supervision with the CM Team Coordinator.
∎ Collaborate with the FTR team, ensure that referrals are clearly documented, and that services are provided to Unaccompanied and Separated Children and Orphaned Children.
∎ Provide regular updates to the CM Coordinator on the progress of the implementation, challenges faced, and additional support needed.
∎ Participate in trainings offered by Plan International and at the Inter-Agency level.
∎ Support in design and facilitation of capacity development activities/training for volunteers in the areas of CM guiding principles, identification, registration, case planning, referrals, follow-up, and case closure, communicating with children, identification of signs of abuse, working with community structures, providing psychological first aid, etc.
∎ Provide on-the-job coaching and support to the volunteers. Ensures that FIVDB and Plan International's global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy, including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and FIVDB and Plan International's Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.Key relationships: Internal Contact- Project Coordinator, Technical Coordinator, Monitoring and Evaluation Officer. External Contact- Rohingya refugees and host communities, Community volunteers, other sector colleagues (Ex: education, WASH, etc.) Camp and host level stakeholders, Technical expertise, skills, and knowledge. Essential- Previous experience in providing individual CP Case Management, supporting children and families in the process of case management in accordance with agreed inter-agency case management steps, protocols, and related tools.
∎ Project Context: Friends in Village Development Bangladesh (FIVDB) is going to implement the Prevention and Response of Child Protection Concerns through Timely Initiative with Child Engagement ( PRACTICE) with Rohingya and Host communities under its Humanitarian Preparedness and Response Program, Cox's Bazar with the support of Plan International Bangladesh and funded by Sweden National Office of Plan International.
∎ Project Duration: May 2025 to June 2026 (to be extended subject to the provision of project extension afterward).
∎ Job Responsibilities: The position will be recruited for implementing the project based at the Field Office at Teknaf with substantial field activities at different camps and host communities at Teknaf. The job may be regularized after the completion of 3 months of service under FIVDB.
∎ The Case Management Officer will deliver Case Management services in a timely and appropriate (quality and scale) manner to child survivors of and children at risk of abuse, violence, exploitation, and neglect. Case Management Officers should work with Community Volunteers and provide them with capacity building.
∎ Key Area 1: Ensure quality implementation of the CM component of the CPiE response
∎ In collaboration with the Case Management Coordinator and other Caseworkers, implement Case Management in accordance with Standard Operating Procedures at the Cox's Bazar level, and the Inter-agency Guidelines on Case Management and Child Protection as well as the inter-agency CM Tools and Flow Chart.
∎ Disseminate information; provide support and advocacy to individuals and families. - Identify and register cases, conduct Rapid and Comprehensive Assessments of children in need/at risk, prepare and implement case plans, make referrals to relevant services, follow up and close cases when appropriate. Organize case conferences with other actors when needed.
∎ Maintain the case management database and record cases accurately and properly in the Information Management System.
∎ Contribute to regular updates of service mapping, liaise with other internal/external services, agencies through the referral pathway, and coordinate cases within the framework of inter-agency cooperation.
∎ Participate in team meetings, weekly one-to-one supervision with the CM Team Coordinator.
∎ Collaborate with the FTR team, ensure that referrals are clearly documented, and that services are provided to Unaccompanied and Separated Children and Orphaned Children.
∎ Provide regular updates to the CM Coordinator on the progress of the implementation, challenges faced, and additional support needed.
∎ Participate in trainings offered by Plan International and at the Inter-Agency level.
∎ Key Area 2: Staff Capacity Building
∎ Support in design and facilitation of capacity development activities/training for volunteers in the areas of CM guiding principles, identification, registration, case planning, referrals, follow-up, and case closure, communicating with children, identification of signs of abuse, working with community structures, providing psychological first aid, etc.
∎ Provide on-the-job coaching and support to the volunteers. Ensures that FIVDB and Plan International's global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy, including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and FIVDB and Plan International's Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.
∎ Key relationships: Internal Contact- Project Coordinator, Technical Coordinator, Monitoring and Evaluation Officer. External Contact- Rohingya refugees and host communities, Community volunteers, other sector colleagues (Ex: education, WASH, etc.) Camp and host level stakeholders, Technical expertise, skills, and knowledge. Essential- Previous experience in providing individual CP Case Management, supporting children and families in the process of case management in accordance with agreed inter-agency case management steps, protocols, and related tools.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Festival Bonus: 1
∎ Yearly, one festival bonus equivalent to one month's gross salary.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar (Teknaf)

Read Before Apply: FIVDB is an equal-opportunity organization Only short-listed candidates will be contacted for an interview. FIVDB affirms the 'ZERO' tolerance approach against sexual exploitation and abuse. And is committed to preventing any type of unwanted behavior at work including sexual harassment, lack of integrity, and financial misconduct, and expects staff to promote the welfare of children and adults at all times. FIVDB expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us. Join us on our Facebook page for more updates: www.facebook.com/fivdbngo

Company Information:
∎ Friends in Village Development Bangladesh (FIVDB)
∎ Khadimnagar, Sylhet-3103
∎ FIVDB is a development organization, established in 1979. Its core operation covers 8 major districts and concentrates round in the north-east of Bangladesh. The mission is to give disadvantage women, men and children greater voice, reduce their vulnerability, increase use of citizenship rights and help them enhance their quality of life.

Address::
∎ Khadimnagar, Sylhet-3103
∎ FIVDB is a development organization, established in 1979. Its core operation covers 8 major districts and concentrates round in the north-east of Bangladesh. The mission is to give disadvantage women, men and children greater voice, reduce their vulnerability, increase use of citizenship rights and help them enhance their quality of life.

Application Deadline: 25 May 2025

Category: NGO/Development