Center In Charge, After Sales Service
Job Description
Title: Center In Charge, After Sales Service
Company Name: 1000FIX Services Ltd.
Vacancy: --
Age: 25 to 35 years
Location: Anywhere in Bangladesh
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Computer Hardware/Network Companies, Technical Infrastructure
Published: 20 Apr 2025
Education:
∎ Graduation from any discipline.
∎ Graduation from any discipline.
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Good communication skills, both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and Decision-Making Skills.
∎ Strong people management skills.
∎ Demonstrate a strong sense of ownership and dedication to responsibilities.
∎ Good communication skills, both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and Decision-Making Skills.
∎ Strong people management skills.
∎ Demonstrate a strong sense of ownership and dedication to responsibilities.
Responsibilities & Context:
∎ This position will supervise a team and manage the overall customer care center activities of a respective region.
∎ Center In-Charge is overall responsible for ensuring customer satisfaction by providing reliable, prompt, and friendly service.
∎ Must be knowledgeable in after-sales service operations for home appliances mobile devices, and IT Products.
∎ Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory, and Logistics, etc.) and report to regions and head office.
∎ Must be KPI driven, ensuring consistent monitoring and improvement of results.
∎ Needs to be sales and revenue target-oriented, with a strong focus on achieving and exceeding revenue growth and profitability goals for the service center.
∎ Excellent relationship management with vendors and the local sales team.
∎ A dedicated salesperson with a passion for selling home appliances, IT products, and accessories.
∎ Motivate the customer with positive reviews to convert the interest into sales.
∎ Target-oriented and punctuality are a must requirement in the workplace.
∎ Achieve sales targets set by the management and prepare periodic reports accordingly.
∎ Coordinate with the service department to provide smooth and quality services.
∎ Research and recommend new opportunities and service improvements with proper forecasting.
∎ This position will supervise a team and manage the overall customer care center activities of a respective region.
∎ Center In-Charge is overall responsible for ensuring customer satisfaction by providing reliable, prompt, and friendly service.
∎ Must be knowledgeable in after-sales service operations for home appliances mobile devices, and IT Products.
∎ Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory, and Logistics, etc.) and report to regions and head office.
∎ Must be KPI driven, ensuring consistent monitoring and improvement of results.
∎ Needs to be sales and revenue target-oriented, with a strong focus on achieving and exceeding revenue growth and profitability goals for the service center.
∎ Excellent relationship management with vendors and the local sales team.
∎ A dedicated salesperson with a passion for selling home appliances, IT products, and accessories.
∎ Motivate the customer with positive reviews to convert the interest into sales.
∎ Target-oriented and punctuality are a must requirement in the workplace.
∎ Achieve sales targets set by the management and prepare periodic reports accordingly.
∎ Coordinate with the service department to provide smooth and quality services.
∎ Research and recommend new opportunities and service improvements with proper forecasting.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Provident fund, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 May 2025
Category: Customer Support/Call Centre
