Title: Client Support Executive (International Project)- [Night Shift]
Company Name: Digifea
Vacancy: 10
Age: 22 to 40 years
Location: Dhaka (Mirpur)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Call Center
∎ Freshers are also encouraged to apply.
Published: 16 May 2024
Education:
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ Fluency in English is acceptable in place of formal qualifications.
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ Fluency in English is acceptable in place of formal qualifications.
Requirements:
Additional Requirements:
∎ Age 22 to 40 years
Responsibilities & Context:
∎ Must have excellent speaking and listening skills in English.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
∎ Must have excellent speaking and listening skills in English.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
Skills & Expertise:
Compensation & Other Benefits:
∎ 5 days a week (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.
∎ 5 days a week (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.
Employment Status: Full Time
Job Location: Dhaka (Mirpur)
Job Highlights:
Read Before Apply:
Only apply if you are fluent in English, have basic SEO knowledge, and are comfortable working night shifts.