Client & Vendor Relations Executive (Night Shift)

Job Description

Title: Client & Vendor Relations Executive (Night Shift)

Company Name: Skydo

Vacancy: 18

Age: at least 22 years

Location: Dhaka (Pallabi)

Salary: Tk. 20000 - 40000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Call Center
∎ Freshers are also encouraged to apply.

Published: 29 Jan 2025

Education:
∎ A Level, Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age at least 22 years
∎ Fluent in ENGLISH is a MUST.
∎ Proven experience as a Client Relations Manager, Vendor Manager, or similar role.
∎ Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and vendors.
∎ Excellent negotiation and problem-solving abilities.
∎ Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
∎ Ability to multitask and manage time effectively in a fast-paced environment.
∎ Detail-oriented with a focus on delivering high-quality service.
∎ Professional attitude and appearance.

Responsibilities & Context:
∎ Develop and maintain strong relationships with clients and vendors through regular communication and meetings.
∎ Act as the primary point of contact for clients and vendors, addressing inquiries, resolving issues, and ensuring their needs are met.
∎ Coordinate with internal departments to ensure timely and accurate delivery of services and products to clients.
∎ Negotiate contracts and agreements with vendors to secure the best possible terms.
∎ Monitor and evaluate vendor performance, ensuring compliance with company standards and contractual obligations.
∎ Prepare and present reports on client and vendor activities, performance metrics, and areas for improvement.
∎ Identify opportunities for process improvements and implement strategies to enhance client and vendor satisfaction.
∎ Assist in the onboarding process of new clients and vendors, ensuring a smooth transition and integration.
∎ Stay up-to-date with industry trends and market conditions to provide informed recommendations to management.
∎ Hiring on an URGENT BASIS, Need to be able to join ASAP Very Fluent English Speakers Needed.
∎ Skydo seeks a dynamic and personable Client & Vendor Relations Executive (Night Shift) to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients and vendors, ensuring seamless communication, and fostering a collaborative environment. This role is crucial in maintaining the high standards of service and efficiency that our clients and vendors expect from us.
∎ Responsibilities:
∎ Develop and maintain strong relationships with clients and vendors through regular communication and meetings.
∎ Act as the primary point of contact for clients and vendors, addressing inquiries, resolving issues, and ensuring their needs are met.
∎ Coordinate with internal departments to ensure timely and accurate delivery of services and products to clients.
∎ Negotiate contracts and agreements with vendors to secure the best possible terms.
∎ Monitor and evaluate vendor performance, ensuring compliance with company standards and contractual obligations.
∎ Prepare and present reports on client and vendor activities, performance metrics, and areas for improvement.
∎ Identify opportunities for process improvements and implement strategies to enhance client and vendor satisfaction.
∎ Assist in the onboarding process of new clients and vendors, ensuring a smooth transition and integration.
∎ Stay up-to-date with industry trends and market conditions to provide informed recommendations to management.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Weekly 2 holidays, Over time allowance, Tour allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary and benefits package. • Opportunities for professional growth and development. • A dynamic and inclusive work environment. • The chance to be part of a leading firm in the BPO industry with a strong reputation for excellence.
∎
∎ Salary is 20,000 BDT(for Freshers) to 40,000 BDT (experienced but negotiable) plus Attendance Bonus.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Pallabi)

Read Before Apply: PLEASE DO NOT APPLY IF YOU ARE NOT VERY MUCH FLUENT IN ENGLISH.

Company Information:
∎ Skydo
∎ Floor-8th, House-05, Road-01, Main Road, Pallabi, Mirpur
∎ www.skydotech.com
∎ Skydo is a dynamic tech-based company in Bangladesh, established in 2022. We specialise in providing cutting-edge Business Process Outsourcing (BPO) and innovative software development solutions to both foreign and local companies. Our commitment to excellence, technology-driven approach, and client-centric focus set us apart in the rapidly evolving landscape of technology services.

Address::
∎ Floor-8th, House-05, Road-01, Main Road, Pallabi, Mirpur
∎ www.skydotech.com
∎ Skydo is a dynamic tech-based company in Bangladesh, established in 2022. We specialise in providing cutting-edge Business Process Outsourcing (BPO) and innovative software development solutions to both foreign and local companies. Our commitment to excellence, technology-driven approach, and client-centric focus set us apart in the rapidly evolving landscape of technology services.

Application Deadline: 27 Feb 2025

Category: Customer Support/Call Centre