Contact Center Manager
Job Description
Title: Contact Center Manager
Company Name: United Hospital Limited.
Vacancy: --
Age: 27 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 3 to 7 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Hospital, Pharmaceutical/Medicine Companies, Call Center
Published: 11 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 27 to 40 years
Responsibilities & Context:
∎ Develop objectives for the contact center’s day-to-day activities
∎ Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
∎ Collect and analyze contact-center statistics (sales rates, costs, customer service metrics etc.)
∎ Coach contact center staff through challenging customer service issues and provide training to maintain high customer service standards
∎ Monitor and improve ordering, telephone handling and other procedures
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Analyze contact center data and prepare reports for different departments or upper management
∎ We are looking for a skilled Contact center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. S/he will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
∎ Develop objectives for the contact center’s day-to-day activities
∎ Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
∎ Collect and analyze contact-center statistics (sales rates, costs, customer service metrics etc.)
∎ Coach contact center staff through challenging customer service issues and provide training to maintain high customer service standards
∎ Monitor and improve ordering, telephone handling and other procedures
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Analyze contact center data and prepare reports for different departments or upper management
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Profit share, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ United Hospital Limited.
∎ Plot 15, Road 71, Gulshan, Dhaka 1212.
Address::
∎ Plot 15, Road 71, Gulshan, Dhaka 1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2025
Category: Customer Support/Call Centre
