CSR (Live Chats and Email Correspondence)

Job Description

Title: CSR (Live Chats and Email Correspondence)

Company Name: Rise Up Labs

Vacancy: 07

Location: Dhaka (Uttara)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service
∎ Freshers are also encouraged to apply.

Published: 16 Jul 2024

Education:
∎ Higher Secondary, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Able to work night shift ( 8 Pm- 5 Am)
∎ Minimum of 2 years of experience in a customer service role (preferably BPO experience)
∎ C1 Proficient in English (written)Proficiency in verbal, and reading English with a strong command of grammar and punctuation
∎ Excellent typing skills
∎ Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to work effectively in a fast-paced, deadline-driven environment
∎ Strong attention to detail and accuracy
∎ Excellent problem-solving and critical thinking skills
∎ Outstanding customer service skills with a commitment to exceeding customer expectations
∎ A positive and professional attitude with a strong work ethic
∎
∎ Able to work night shift ( 8 Pm- 5 Am)
∎ Minimum of 2 years of experience in a customer service role (preferably BPO experience)
∎ C1 Proficient in English (written)Proficiency in verbal, and reading English with a strong command of grammar and punctuation
∎ Excellent typing skills
∎ Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to work effectively in a fast-paced, deadline-driven environment
∎ Strong attention to detail and accuracy
∎ Excellent problem-solving and critical thinking skills
∎ Outstanding customer service skills with a commitment to exceeding customer expectations
∎ A positive and professional attitude with a strong work ethic

Responsibilities & Context:
∎ Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
∎ Effectively identify and understand customer needs to provide accurate and efficient solutions.
∎ Research and resolve customer issues independently, escalating complex matters when necessary.
∎ Draft clear, concise, and grammatically correct communication for customers.
∎ Maintain accurate and detailed records of all customer interactions.
∎ Adhere to company policies, procedures, and service level agreements (SLAs)Contribute to a positive and supportive team environment.
∎ Job Context:
∎ Riseup Labs is looking for passionate and detail-oriented Customer Service Representatives to join our growing team! In this role, you will be the primary point of contact for our customers via live chat and email, providing exceptional support and ensuring their satisfaction. You will be responsible for handling inquiries, resolving issues, and fostering positive relationships with our clients.
∎ Job Responsibilities:
∎ Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
∎ Effectively identify and understand customer needs to provide accurate and efficient solutions.
∎ Research and resolve customer issues independently, escalating complex matters when necessary.
∎ Draft clear, concise, and grammatically correct communication for customers.
∎ Maintain accurate and detailed records of all customer interactions.
∎ Adhere to company policies, procedures, and service level agreements (SLAs)Contribute to a positive and supportive team environment.
∎

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara)

Company Information:
∎ Rise Up Labs
∎ Floor-B6-B7, Plot-35, Sonargaon Janapath Road, Sector-07, Uttara, Dhaka-1230, Bangladesh

Address::
∎ Floor-B6-B7, Plot-35, Sonargaon Janapath Road, Sector-07, Uttara, Dhaka-1230, Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Aug 2024

Category: Customer Support/Call Centre