Job Description

Title: Customer Care & Customer Representative

Company Name: Rural Organization For Social Affairs (ROSA)

Vacancy: 10

Age: 20 to 35 years

Location: Bogura

Minimum Salary: Tk. 12000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency
∎ Freshers are also encouraged to apply.

Published: 7 Jul 2024

Education:
∎ SSC, Diploma, HSC

Requirements:

Additional Requirements:
∎ Age 20 to 35 years

Responsibilities & Context:
∎ Manage large amounts of incoming phone calls.
∎ Generate sales leads.
∎ Identify and assess customers’ needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right information.
∎ Meet personal/customer service team sales targets and call handling quotas.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.
∎ Manage large amounts of incoming phone calls.
∎ Generate sales leads.
∎ Identify and assess customers’ needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right information.
∎ Meet personal/customer service team sales targets and call handling quotas.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Bogura

Company Information:
∎ Rural Organization For Social Affairs (ROSA)
∎ 6th Floor, Amobon Complex 99, Amtoli, Mohakhali C/A, Dhaka.
∎ https://rosango.org/
∎ ROSA is a non-governmental organization (NGO) committed to social development and humanitarian initiatives. Founded with a passion for creating a positive impact, ROSA has been actively engaged in a diverse range of projects, addressing the unique needs of disadvantaged communities and individuals.

Address::
∎ 6th Floor, Amobon Complex 99, Amtoli, Mohakhali C/A, Dhaka.
∎ https://rosango.org/
∎ ROSA is a non-governmental organization (NGO) committed to social development and humanitarian initiatives. Founded with a passion for creating a positive impact, ROSA has been actively engaged in a diverse range of projects, addressing the unique needs of disadvantaged communities and individuals.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Aug 2024

Category: Customer Support/Call Centre