Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: American Visa Consulting

Vacancy: 02

Job Location: Dhaka (Motijheel)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Graduates from diverse reputed universities are also encouraged to apply
∎ Skills Required: Client Relationship Management, Customer Support/ Client Service, Negotiation Skills, Networking and Communications Skills, Basic Computer skill, Internet Browse Capability

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ We are looking for dynamic and energetic female candidates who`ll responsible for communicate with clients & response according to their queries.
∎ Job Location: H#54, Elite House, Floor-06, Motijheel C/A, Dhaka - 1000

Job Responsibilities:
∎ Attend inbound and outbound calls of customers.
∎ Provide information over the phone, message, and email to customers regarding our services.
∎ Ensure all clients receive the best customer service and suggestions
∎ Take appointments of the customer & Make a schedule for consulting team.
∎ Communicate with international clients via Email, Office Phone, SMS etc. and clarify document processing and submission, regarding their respective queries
∎ Counselors should have a Positive helping attitude towards all clients
∎ Active participation in team meetings & training
∎ Report day-to-day data to the Authority
∎ Prepare summary report (weekly/fortnightly/monthly) & report to manager for store market/customer with data.

Additional Requirements:
∎ Age 24 to 30 years
∎ Only females are allowed to apply
∎ Work in a fast-paced environment
∎ Be Hard Working, Target Oriented & Self Motivated.
∎ Good command Speaking of both Bangla and English Language (IELTS Scorer has first priority)

∎ Tk. 15000 (Monthly)
∎ Other allowance facilities will be provided

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Revenue share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 3
∎ Yearly Paid Annual Leave Up to 15 days and Sick Leave 15 Days

Job Source: Online Job Posting.

Application Deadline: 3 Jan 2024

Company Information:
∎ 4 Dec 2023
∎ American Visa Consulting

Category: Customer Support/Call Centre



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