Customer Care Executive/ Customer Care Supervisor

Job Description

Title: Customer Care Executive/ Customer Care Supervisor

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: 02

Age: 27 to 36 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 2 to 3 years

Published: 16 Apr 2025

Education:
∎ Bachelor of Business Administration (BBA), Masters
∎ A bachelor’s degree in administration, public relation, journalism and media studies or a related field.

Requirements:

Additional Requirements:
∎ Age 27 to 36 years
∎ Excellent interpersonal and written and oral communication skills.
∎ Ability to lead a team.
∎ Knowledge of CRM systems. Computer skills.
∎ Knowledge of conflict resolution techniques is preferable.

Responsibilities & Context:
∎ Supervising day-to-day operations in the customer service department.
∎ Responding to customer service issues in a timely manner.
∎ efficiently handle inbound and outbound calls and inform them to the relevant dept.
∎ Communicating with them through various communication channel channels, including email, social media, phone, or SMS
∎ Make appointments that fit into the schedule of the client and the customer.
∎ assist them if they are facing a problem and troubleshoot it.      Ensuring the customer has a positive experience with the company.
∎ Fostering a healthy relationship between the client and the customer.
∎ Overseeing timely delivery and payment of sales orders.·         Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Excellent product knowledge to enhance customer support
∎ Implementing an effective customer loyalty program.
∎ Maintaining accurate records and documenting all customer service activities and discussions.
∎ Assessing service statistics and preparing detailed reports on your findings.
∎ Implements quality, and customer-service standards.      Contributes customer service information and recommendations to strategic plans and reviews.
∎ Supervising day-to-day operations in the customer service department.
∎ Responding to customer service issues in a timely manner.
∎ efficiently handle inbound and outbound calls and inform them to the relevant dept.
∎ Communicating with them through various communication channel channels, including email, social media, phone, or SMS
∎ Make appointments that fit into the schedule of the client and the customer.
∎ assist them if they are facing a problem and troubleshoot it.      Ensuring the customer has a positive experience with the company.
∎ Fostering a healthy relationship between the client and the customer.
∎ Overseeing timely delivery and payment of sales orders.·         Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Excellent product knowledge to enhance customer support
∎ Implementing an effective customer loyalty program.
∎ Maintaining accurate records and documenting all customer service activities and discussions.
∎ Assessing service statistics and preparing detailed reports on your findings.
∎ Implements quality, and customer-service standards.      Contributes customer service information and recommendations to strategic plans and reviews.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Weekly 2 holidays, Gratuity, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Range for Supervisor position: salary 40000 tk
∎ Executive position: 23000 tk

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Read Before Apply:

Please email me with the subject line 'Supervisor Position' if you are applying for the supervisor role,

or 'Executive Position' if you are applying for the executive role, to the given email address : "rafia@tiens.com"

Company Information:
∎ Tianshi (Bangladesh) Co. Ltd.
∎ House-41, Road-24, Gulshan-1, Dhaka - 1212
∎ Tiens Group was founded in 1995 by Mr. Li Jinyuan in Tianjin, China, began its march into the international market in 1997. Today Tiens Group has become a multinational conglomerate, boasting of industrial capital, trading capital and financial capital,Its businesses cover fields like biotechnology, health management, hotel and tourism industry, educational training, e-commerce and real estate, etc. And with its business reaching over 110 countries, Tiens Group has an in-built culture with strong company value and ethics that represent a world of opportunity, challenge and fulfillment. TIANSHI (BANGLADESH) CO. LTD offers you an attractive and dynamic working environment for development of your career.

Address::
∎ House-41, Road-24, Gulshan-1, Dhaka - 1212
∎ Tiens Group was founded in 1995 by Mr. Li Jinyuan in Tianjin, China, began its march into the international market in 1997. Today Tiens Group has become a multinational conglomerate, boasting of industrial capital, trading capital and financial capital,Its businesses cover fields like biotechnology, health management, hotel and tourism industry, educational training, e-commerce and real estate, etc. And with its business reaching over 110 countries, Tiens Group has an in-built culture with strong company value and ethics that represent a world of opportunity, challenge and fulfillment. TIANSHI (BANGLADESH) CO. LTD offers you an attractive and dynamic working environment for development of your career.

Application Deadline: 12 May 2025

Category: Data Entry/Operator/BPO