Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: East Coast Group

Vacancy: 1

Location: Dhaka (GULSHAN 1)

Experience:
∎ At least 2 years

Published: 17 Mar 2025

Education:
∎ Bachelor degree in any discipline
∎ Minimum Hons. / Bachelors’ degree from any discipline from reputed institution.
∎ Minimum Hons. / Bachelors’ degree from any discipline from reputed institution.

Requirements:

Additional Requirements:
∎ Expertise in MS Office Suit & Email Communication.
∎ Good communication skills in both English & Bangla (both writing & speaking).
∎ A team player with problem solving skills, self-driven, positive attitude.
∎ Must be pro-active, self-motivated.
∎ Ability to effectively manage own work even unsupervised.
∎ Ability to multi-task, prioritize, and manage time effectively·
∎ The incumbent should be dynamic and have a good personality.
∎ Positive professional attitude & self-motivated.
∎ Smart interpersonal and communication skills.
∎ Excellent communication and presentation skills.·
∎ Customer orientation and ability to adapt/respond to different types of people.
∎ Expertise in MS Office Suit & Email Communication.
∎ Good communication skills in both English & Bangla (both writing & speaking).
∎ A team player with problem solving skills, self-driven, positive attitude.
∎ Must be pro-active, self-motivated.
∎ Ability to effectively manage own work even unsupervised.
∎ Ability to multi-task, prioritize, and manage time effectively·
∎ The incumbent should be dynamic and have a good personality.
∎ Positive professional attitude & self-motivated.
∎ Smart interpersonal and communication skills.
∎ Excellent communication and presentation skills.·
∎ Customer orientation and ability to adapt/respond to different types of people.

Responsibilities & Context:
∎ Handle customer inquiries and provide assistance across multiple communication channels (phone, email, chat, social media) in a timely and professional manner.
∎ Investigate and resolve customer complaints, concerns, or problems effectively, ensuring that the issue is resolved in a manner that leaves the customer satisfied.
∎ Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and assistance to customers.
∎ Assist customers with placing, tracking, modifying, or canceling orders. Provide guidance on returns, exchanges, or refunds as per company policies.
∎ Gather customer feedback and insights to help improve our products, services and customer care processes.
∎ Accurately update customer records, ensuring data is correct and up-to-date. Maintain confidentiality and security of customer information.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Upsell or cross-sell relevant products and services, as appropriate, to enhance the customer’s experience and add value to their purchase.
∎ Ensure timely follow-up on pending customer inquiries or requests, ensuring no issues are left unresolved.
∎ Actively participate in events/activations with the brand team and interact with customers.
∎ We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive.
∎ Handle customer inquiries and provide assistance across multiple communication channels (phone, email, chat, social media) in a timely and professional manner.
∎ Investigate and resolve customer complaints, concerns, or problems effectively, ensuring that the issue is resolved in a manner that leaves the customer satisfied.
∎ Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and assistance to customers.
∎ Assist customers with placing, tracking, modifying, or canceling orders. Provide guidance on returns, exchanges, or refunds as per company policies.
∎ Gather customer feedback and insights to help improve our products, services and customer care processes.
∎ Accurately update customer records, ensuring data is correct and up-to-date. Maintain confidentiality and security of customer information.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Upsell or cross-sell relevant products and services, as appropriate, to enhance the customer’s experience and add value to their purchase.
∎ Ensure timely follow-up on pending customer inquiries or requests, ensuring no issues are left unresolved.
∎ Actively participate in events/activations with the brand team and interact with customers.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ Welfare Fund.
∎ Welfare Fund.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ East Coast Group
∎ SW(G) 8, Bir Uttam Mir Shawkat Road, Gulshan-1, Dhaka-1212, Bangladesh.
∎ East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh. Having more than 30 years of experience in diversified business interests including Trading, Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics & Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking, Insurance, Tea Production, Logistics and Distribution.

Address::
∎ SW(G) 8, Bir Uttam Mir Shawkat Road, Gulshan-1, Dhaka-1212, Bangladesh.
∎ East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh. Having more than 30 years of experience in diversified business interests including Trading, Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics & Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking, Insurance, Tea Production, Logistics and Distribution.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Apr 2025

Category: Customer Support/Call Centre