Job Description

Title: Customer Care Executive

Company Name: Eastern IT

Vacancy: 3

Location: Dhaka (Mirpur 2)

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Importer
∎ Freshers are also encouraged to apply.

Published: 17 Apr 2025

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Handle inbound and outbound calls, emails, and chat support in a professional and courteous manner.
∎ Assist customers with inquiries, complaints, and service-related questions.
∎ Provide accurate information regarding products, services, and company policies.
∎ Record customer interactions, feedback, and issues in the CRM system.
∎ Follow up with customers to ensure their issues are resolved and they are satisfied.
∎ Coordinate with internal teams (sales, technical, logistics, etc.) to solve customer problems efficiently.
∎ Maintain a positive, empathetic, and professional attitude at all times.
∎ Prepare daily/weekly reports on customer interactions and issue resolution.
∎ Handle inbound and outbound calls, emails, and chat support in a professional and courteous manner.
∎ Assist customers with inquiries, complaints, and service-related questions.
∎ Provide accurate information regarding products, services, and company policies.
∎ Record customer interactions, feedback, and issues in the CRM system.
∎ Follow up with customers to ensure their issues are resolved and they are satisfied.
∎ Coordinate with internal teams (sales, technical, logistics, etc.) to solve customer problems efficiently.
∎ Maintain a positive, empathetic, and professional attitude at all times.
∎ Prepare daily/weekly reports on customer interactions and issue resolution.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur 2)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email hr1@eit.com.bd

Company Information:
∎ Eastern IT
∎ 39 Kazi Bhaban, New Elephant Road, Dhaka-1205.
∎ www.eit.com.bd
∎ It is our great pleasure to introduce you Eastern IT as a promising IT firm. Eastern IT has started its operation in January 2005, with a vision to provide quality products with quality service. For this we have a group of excellent hardworking, sincere and experienced people to reach our goal. Within a very short time we have reached to a large number of potential corporate clients to whom we have provided various types of IT and related products.

After sale service is an important issue now a days, most of the companies just sale their products but not aware of after sales services, as a result their valuable clients suffer a lot but our main motto is to build a long lasting relationship with all our clients by providing quality services with the products. To build a long range business line we have extended our product list such as security and surveillance products, high end networking products with solutions, barcode solution etc. and still are looking for any new opportunity because we believe doing business successfully is a continuous process of expanding the business network.

Address::
∎ 39 Kazi Bhaban, New Elephant Road, Dhaka-1205.
∎ www.eit.com.bd
∎ It is our great pleasure to introduce you Eastern IT as a promising IT firm. Eastern IT has started its operation in January 2005, with a vision to provide quality products with quality service. For this we have a group of excellent hardworking, sincere and experienced people to reach our goal. Within a very short time we have reached to a large number of potential corporate clients to whom we have provided various types of IT and related products.After sale service is an important issue now a days, most of the companies just sale their products but not aware of after sales services, as a result their valuable clients suffer a lot but our main motto is to build a long lasting relationship with all our clients by providing quality services with the products. To build a long range business line we have extended our product list such as security and surveillance products, high end networking products with solutions, barcode solution etc. and still are looking for any new opportunity because we believe doing business successfully is a continuous process of expanding the business network.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 May 2025

Category: Customer Support/Call Centre