Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: SkyNext Holidays Ltd

Vacancy: 5

Location: Dhaka (Banani)

Minimum Salary: Negotiable

Published: 19 Mar 2025

Education:
∎ Bachelor/Honors
∎ Bachelor’s degree in Business, Marketing, Tourism, or a related field.
∎ Fresh graduates & Bachelor’s students currently pursuing their degree are also allowed to apply
∎ Bachelor’s degree in Business, Marketing, Tourism, or a related field.
∎ Fresh graduates & Bachelor’s students currently pursuing their degree are also allowed to apply

Requirements:

Additional Requirements:
∎ Experience: Prior experience in customer service, sales, or marketing—preferably in the travel & tourism industry—will be an advantage
∎ Strong sales and marketing skills to drive business growth.
∎ Excellent communication and interpersonal skills.
∎ Negotiation skills to close deals effectively.
∎ Problem-solving abilities and patience.
∎ Proficiency in MS Office Suite (Word, Excel).
∎ Ability to multitask and handle pressure in a fast-paced environment.
∎ Passion for travel and customer satisfaction
∎ Experience: Prior experience in customer service, sales, or marketing—preferably in the travel & tourism industry—will be an advantage
∎ Strong sales and marketing skills to drive business growth.
∎ Excellent communication and interpersonal skills.
∎ Negotiation skills to close deals effectively.
∎ Problem-solving abilities and patience.
∎ Proficiency in MS Office Suite (Word, Excel).
∎ Ability to multitask and handle pressure in a fast-paced environment.
∎ Passion for travel and customer satisfaction

Responsibilities & Context:
∎ Handle customer inquiries via phone, email, and social media.
∎ Assist clients with booking travel packages, hotels, and other services.
∎ Promote and upsell travel packages to potential customers.
∎ Resolve customer complaints and provide effective solutions.
∎ Maintain accurate customer records and update databases.
∎ Follow up with customers to ensure satisfaction and build strong relationships.
∎ Collaborate with the sales and operations teams to enhance the customer experience.
∎ Competitive salary with performance-based incentives.
∎ Friendly and dynamic work environment.
∎ Opportunities for career growth and professional development.
∎ About Us:
∎ Sky Next Holidays Ltd. is committed to providing exceptional travel experiences. We are looking for a passionate Customer Care Executive to join our team, someone who thrives in customer service, sales, and marketing, ensuring a seamless experience for our clients.
∎ Key Responsibilities:
∎ Handle customer inquiries via phone, email, and social media.
∎ Assist clients with booking travel packages, hotels, and other services.
∎ Promote and upsell travel packages to potential customers.
∎ Resolve customer complaints and provide effective solutions.
∎ Maintain accurate customer records and update databases.
∎ Follow up with customers to ensure satisfaction and build strong relationships.
∎ Collaborate with the sales and operations teams to enhance the customer experience.
∎ What We Offer:
∎ Competitive salary with performance-based incentives.
∎ Friendly and dynamic work environment.
∎ Opportunities for career growth and professional development.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Banani)

Read Before Apply:

Women-Friendly Workplace: We are committed to fostering a diverse and inclusive workplace. Only female candidates are requested to apply.

Join Sky Next Holidays Ltd. and be a part of creating unforgettable travel experiences!

Company Information:
∎ SkyNext Holidays Ltd
∎ Bari Momen Heights, 6th Floor, House No.157, Block-E, Road No.12, Banani, Dhaka-1213

Address::
∎ Bari Momen Heights, 6th Floor, House No.157, Block-E, Road No.12, Banani, Dhaka-1213

Application Deadline: 18 Apr 2025

Category: Customer Support/Call Centre