Customer Care Executive (Hospital)

Job Description

Title: Customer Care Executive (Hospital)

Company Name: SIMEC Ltd.

Vacancy: 5

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Ability to Work Under Pressure, Strong communication skills , Team Leadership

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Hospital and clinic, Hospital operations, Hospital Receptionist
∎ The applicants should have experience in the following business area(s): Hospital

Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with our Hospital policies.
∎ Greet all guests with appropriate manners & curtesy and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for admission, report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Promote Our Hospital services by providing marketing communication materials to customer.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Hospital.

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Ability to work under pressure.
∎ Experienced in hospital reception & billing will get preference.
∎ Rostering Duty ( Morning, Evening, Night )
∎ Good working Environment.

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Apr 2022

Company Information:
∎ 23 Mar 2022
∎ SIMEC Ltd.
∎ Address : SHONIM Tower, House-55, 6th floor, Sha Mukhdum Avenue, Sector # 12, Uttara, Dhaka
∎ Web : www.simec-inc.net
∎ Business : www.simec-inc.net
www.simecltd.com

Category: Secretary/Receptionist

: If you are extrovert & confidence enough to take responsibilities only then apply.

Source: bdjobs.com