Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 01

Location: Dhaka

Maximum Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies, Development Agency, Food (Packaged)/Beverage, Developer, Importer

Published: 5 Jun 2024

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Excellent verbal and written communication abilities.Ability to understand and empathize with customers' needs and concerns.Effective at identifying issues and implementing solutions.Remaining calm and composed when dealing with difficult customers.Familiarity with customer service software and basic technical knowledge related to the company's products or services.Efficiently managing time and prioritizing tasks to handle multiple customer interactions simultaneously.
∎ Excellent verbal and written communication abilities.
∎ Ability to understand and empathize with customers' needs and concerns.
∎ Effective at identifying issues and implementing solutions.
∎ Remaining calm and composed when dealing with difficult customers.
∎ Familiarity with customer service software and basic technical knowledge related to the company's products or services.
∎ Efficiently managing time and prioritizing tasks to handle multiple customer interactions simultaneously.
∎ Excellent verbal and written communication abilities.
∎ Ability to understand and empathize with customers' needs and concerns.
∎ Effective at identifying issues and implementing solutions.
∎ Remaining calm and composed when dealing with difficult customers.
∎ Familiarity with customer service software and basic technical knowledge related to the company's products or services.
∎ Efficiently managing time and prioritizing tasks to handle multiple customer interactions simultaneously.

Responsibilities & Context:
∎ Addressing customer questions and concerns through various channels such as phone, email, live chat, and social media.
∎ Investigating and resolving customer complaints in a timely and efficient manner.
∎ Offering accurate information about products, services, and policies.
∎ Developing and maintaining positive relationships with customers.
∎ Conducting follow-up calls or messages to ensure customer satisfaction and problem resolution.
∎ Maintaining detailed records of customer interactions, transactions, comments, and complaints.
∎ Preparing reports on customer feedback, inquiries, and service issues for management review.
∎ Collaborating with other departments such as sales, marketing, and technical support to enhance customer experience.
∎ Participating in training sessions to stay updated on product knowledge, customer service techniques, and company policies.
∎ Addressing customer questions and concerns through various channels such as phone, email, live chat, and social media.
∎ Investigating and resolving customer complaints in a timely and efficient manner.
∎ Offering accurate information about products, services, and policies.
∎ Developing and maintaining positive relationships with customers.
∎ Conducting follow-up calls or messages to ensure customer satisfaction and problem resolution.
∎ Maintaining detailed records of customer interactions, transactions, comments, and complaints.
∎ Preparing reports on customer feedback, inquiries, and service issues for management review.
∎ Collaborating with other departments such as sales, marketing, and technical support to enhance customer experience.
∎ Participating in training sessions to stay updated on product knowledge, customer service techniques, and company policies.

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ Smart Technologies (BD) Ltd.
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Address::
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Jun 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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