Job Description

Title: Customer Care Executive

Company Name: Ulterior Engineering

Vacancy: 1

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ Hon's/Master's Degree from any recognized University.
∎ Skills Required: Call Center, Customer Care

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Handle incoming calls and outgoing calls with greetings in a professional way.
∎ Manage different software and tools.
∎ Excellent communication skills both writing and speaking ability with proper English and Bangla with active listening.
∎ Able to communicate in English with Foreigners.
∎ Provide product and service information to customers
∎ Maintain client's record and follow-up system.
∎ Resolve customers' complaints.
∎ Communication with customers for installment collection.
∎ Must have a smart attitude and be well-presentable.
∎ Carry out account-related jobs including preparing money receipts, verification of bills, voucher posting & preparing daily & monthly statements and preparing any check debit & credit vouchers.
∎ Computer proficiency in: Emailing, MS- Excel, MS- Word, Bangla & English typing
∎ Support to admin, training, and marketing department team

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Excellent communication, negotiable & leadership skill, honesty, proactive, hardworking and ability to calm under pressure.
∎
∎ Good computer skill in MS office, mail & internet browsing etc.
∎
∎ Ability to take decision based on judgment is essential.

Salary: Tk. 12000 - 14000 (Monthly)

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Oct 2023

Company Information:
∎ 26 Sep 2023
∎ Ulterior Engineering
∎ Address : 47/1, Shaheed Tajuddin Ahmed Ave, Dhaka 1212
∎ Web : ulteriorengineering.net
∎ Business : Ulterior Engineering is a reputed leading organization in Bangladesh where we provide Engineering Services both in Industries & Research sectors. We provide quality engineering services in Electrical, Power & Automation sectors such as engineering installation, design, project management and consultancy, professional engineering training, research and entrepreneurship support.

Category: Customer Support/Call Centre

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