Job Description

Title: Customer Care Incharge/Manager

Company Name: Bangladesh Eye Hospital & Institute Ltd.

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Act as a point of contact for patient inquiries, concerns and feedback.
∎ Greet patients and visitors in a professional manner.
∎ Train PRO, CRO, Floor Incharge, Call Center and all service staffs, ensuring they possess excellent communication and patient interaction skills.
∎ Address patient complaints and concerns promptly and professionally.
∎ Solve grievance issues and make sure the hospital has a pleasant atmosphere and no complaints.
∎ Identify areas for improvement in the customer care process.
∎ Schedule and confirm patient appointments efficiently.
∎ Oversee call center staffs in delivering professional and empathetic service over the phone.
∎ Ensure high standards of call etiquette and customer service.
∎ Develop and optimize appointment scheduling protocols.
∎ Coordinate with various departments to ensure seamless patient flow.
∎ Investigate issues and work to find satisfactory resolutions.
∎ Maintain records of complaints and resolutions for analysis and improvement.
∎ Educate patients about their eye conditions, treatment options and post-operative care.
∎ Execute patient feedback and satisfaction surveys.
∎ Collaborate with other departments to implement changes that enhance the patient experience.
∎ Collaborate with medical, administrative, and clinical staff to streamline patient care processes.
∎ Any other related job assigned by the management.

Additional Requirements:
∎ Age at most 35 years

Compensation & Other Benefits:
∎ Provident fund, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Dec 2023

Company Information:
∎ 7 Nov 2023
∎ Bangladesh Eye Hospital & Institute Ltd.
∎ Address : 78, Satmasjid Road (Road # 27), Dhanmondi, Dhaka. Contact: 09666787878

Category: Customer Support/Call Centre

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