Customer Care Intern

Job Description

Title: Customer Care Intern

Company Name: Rayns Computers

Vacancy: 3

Age: 20 to 30 years

Location: Dhaka (Dhanmondi)

Salary: Tk. 8000 - 10000 (Monthly)

Published: 8 Jan 2025

Education:
∎ Higher Secondary, Bachelor/Honors, Diploma

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Strong verbal and written communication skills in Bengali and English.
∎ Willingness to learn and adapt in a fast-paced environment.
∎ Basic computer literacy (MS Office, email handling).
∎ A customer-focused mindset with a positive attitude.
∎ Strong verbal and written communication skills in Bengali and English.
∎ Willingness to learn and adapt in a fast-paced environment.
∎ Basic computer literacy (MS Office, email handling).
∎ A customer-focused mindset with a positive attitude.

Responsibilities & Context:
∎ Handle incoming customer inquiries via phone, email, and in-person.
∎ Provide information about products, services, and offers.
∎ Resolve customer complaints efficiently and professionally.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with internal teams to ensure customer satisfaction.
∎ Follow up with customers to ensure their issues are resolved.
∎ Assist in after-sales service coordination.
∎ Proactively identify opportunities to improve customer service processes.
∎ Gain hands-on experience in managing customer relationships in a professional environment.
∎ Develop strong communication, problem-solving, and conflict-resolution skills.
∎ Learn the basics of CRM (Customer Relationship Management) systems and their applications.
∎ Understand the retail tech industry and customer service best practices.
∎ Work closely with a dynamic and experienced team, receiving mentorship and guidance.
∎ Build your resume with valuable experience that enhances your career prospects in customer service and beyond.
∎ This internship offers a valuable opportunity to gain hands-on experience, sharpen skills, and build a strong foundation for a career in customer service, sales, or technical support.
∎ Key Responsibilities:
∎ Handle incoming customer inquiries via phone, email, and in-person.
∎ Provide information about products, services, and offers.
∎ Resolve customer complaints efficiently and professionally.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with internal teams to ensure customer satisfaction.
∎ Follow up with customers to ensure their issues are resolved.
∎ Assist in after-sales service coordination.
∎ Proactively identify opportunities to improve customer service processes.
∎ Learning Advantages:
∎ As a Customer Care Intern, you will:
∎ Gain hands-on experience in managing customer relationships in a professional environment.
∎ Develop strong communication, problem-solving, and conflict-resolution skills.
∎ Learn the basics of CRM (Customer Relationship Management) systems and their applications.
∎ Understand the retail tech industry and customer service best practices.
∎ Work closely with a dynamic and experienced team, receiving mentorship and guidance.
∎ Build your resume with valuable experience that enhances your career prospects in customer service and beyond.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Over time allowance, Medical allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Monthly internship allowance.
∎ Certificate of completion and reference letter upon successful completion.
∎ Opportunity for a full-time position based on performance.
∎ Exposure to a fast-paced IT-focused work environment.
∎ A collaborative and supportive team culture.
∎ Monthly internship allowance.
∎ Certificate of completion and reference letter upon successful completion.
∎ Opportunity for a full-time position based on performance.
∎ Exposure to a fast-paced IT-focused work environment.
∎ A collaborative and supportive team culture.

Workplace:
∎ Work at office

Employment Status: Internship

Job Location: Dhaka (Dhanmondi)

Company Information:
∎ Rayns Computers
∎ Address: 6th floor, LilyRin Tower, House-39, Road-2, beside Shimanto Square, Dhanmondi, Dhaka-1205

Address::
∎ Address: 6th floor, LilyRin Tower, House-39, Road-2, beside Shimanto Square, Dhanmondi, Dhaka-1205

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Jan 2025

Category: Customer Support/Call Centre