Job Description

Title: Customer Care Manager

Company Name: EDUCATION CONNECT

Vacancy: 1

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):University, College

Published: 4 Feb 2025

Education:
∎ 4 Years of Honors/ master’s from any discipline and any University
∎ 4 Years of Honors/ master’s from any discipline and any University

Requirements:

Additional Requirements:
∎ Proven experience in customer service, preferably in the education sector.
∎ Strong leadership, communication, and problem-solving skills.
∎ Ability to work under pressure and handle multiple tasks efficiently.
∎ A passion for helping students achieve their goals.
∎ Proficiency in English.
∎ Strong organizational and time-management skills
∎ Proven experience in customer service, preferably in the education sector.
∎ Strong leadership, communication, and problem-solving skills.
∎ Ability to work under pressure and handle multiple tasks efficiently.
∎ A passion for helping students achieve their goals.
∎ Proficiency in English.
∎ Strong organizational and time-management skills

Responsibilities & Context:
∎ Manage and resolve customer queries related to study abroad programs.
∎ Maintain strong communication with the leads.
∎ Develop and implement strategies to enhance customer satisfaction.
∎ Train and mentor team members to improve service standards.
∎ Handle escalated complaints and provided prompt resolutions.
∎ Supervise and lead the customer care team to deliver excellent service.
∎ Maintain accurate records of customer interactions and feedback.
∎ Collaborate with different departments to improve service offerings
∎ Competitive salary and performance incentives.
∎ A supportive work environment with opportunities for professional growth.
∎ The chance to make a real impact on students’ lives.
∎ About Us
∎ Education Connect is a leading education consultancy dedicated to guiding students toward achieving their academic dreams. With offices across multiple locations, we're expanding our dynamic team!
∎ Key Responsibilities
∎ Manage and resolve customer queries related to study abroad programs.
∎ Maintain strong communication with the leads.
∎ Develop and implement strategies to enhance customer satisfaction.
∎ Train and mentor team members to improve service standards.
∎ Handle escalated complaints and provided prompt resolutions.
∎ Supervise and lead the customer care team to deliver excellent service.
∎ Maintain accurate records of customer interactions and feedback.
∎ Collaborate with different departments to improve service offerings
∎ What We Offer
∎ Competitive salary and performance incentives.
∎ A supportive work environment with opportunities for professional growth.
∎ The chance to make a real impact on students’ lives.

Skills & Expertise:

Compensation & Other Benefits:
∎ Based on experience
∎ Based on experience

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ EDUCATION CONNECT
∎ Gazi Tower Holding No-151/6 Floor- A -7 Green Road,Panthopath Dhaka-1205 Dhaka, Dhaka Division, Bangladesh

Address::
∎ Gazi Tower Holding No-151/6 Floor- A -7 Green Road,Panthopath Dhaka-1205 Dhaka, Dhaka Division, Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Mar 2025

Category: Customer Support/Call Centre