Customer Care Officer

Job Description

Title: Customer Care Officer

Company Name: Hatim Group

Vacancy: 2

Age: at least 20 years

Location: Dhaka (Purana Paltan)

Salary: Tk. 13000 - 16000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Group of Companies, Plastic/ Polymer Industry, Furniture Manufacturer, Steel, Call Center

Published: 26 Oct 2024

Education:
∎ Bachelor of Commerce (BCom)

Requirements:

Additional Requirements:
∎ Age at least 20 years

Responsibilities & Context:
∎ Order confirmation on website/Facebook.
∎ Receiving customer calls.
∎ Engage with customers through social media platforms, such as messaging services and comment sections, to respond to queries, feedback, and requests.
∎ Data entry and manage.
∎ Provide correct information to everyone over the phone.
∎ Have to handle each & every client with care and sincerity.
∎ Handle critical customers with effective and gentle communication skill.
∎ Replay text and talk about our offers and our service in different platform.
∎ Excellent communication skills, both verbal and written, in Bengali and English.
∎ Ability to remain calm and patient while dealing with various customer concerns.
∎ Skilled in talking over Phone.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Half Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ 2 Times snacks.
∎ Earn Leave.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Purana Paltan)

Company Information:
∎ Hatim Group
∎ Al-Razi Complex, (13th Floor), 3/1/D 166-167 Shaheed Syed Nazrul Islam Sharoni, Purana Paltan, Dhaka-1000, Bangladesh
∎ We are manufacturers of galvanized (gi), stainless steel and plastic pipes and fittings

Address::
∎ Al-Razi Complex, (13th Floor), 3/1/D 166-167 Shaheed Syed Nazrul Islam Sharoni, Purana Paltan, Dhaka-1000, Bangladesh
∎ We are manufacturers of galvanized (gi), stainless steel and plastic pipes and fittings

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Nov 2024

Category: Customer Support/Call Centre