Customer Care Representative
Job Description
Title: Customer Care Representative
Company Name: Mach 10 Holdings Ltd
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
customer care management, Excellent customer service skills, Good communication skills
∎ The applicants should have experience in the following business area(s):
Real Estate
Job Responsibilities:
∎ Handle inbound calls and inquiries from existing and potential clients. Provide exceptional customer service by addressing queries, resolving issues, and ensuring customer satisfaction.
∎ Possess in-depth knowledge of the company's real estate offerings, current market trends, and upcoming projects to effectively communicate and influence potential clients.
∎ Manage and update customer databases with accurate information. Nurture and cultivate leads through regular follow-ups, maintaining a positive and professional relationship.
∎ Schedule appointments for real estate agents and executives based on the availability of both parties. Ensure that appointments are well-documented and communicated efficiently.
∎ Gather feedback from clients and prospects to identify areas of improvement in products or services. Relay this information to the relevant departments for continuous enhancement.
∎ Collaborate with the sales team to provide support in achieving targets. Assist in preparing materials, documentation, and follow-up communications to facilitate the sales process.
∎ Demonstrate excellent communication skills to convey information clearly and persuasively. Tailor communication style to different clients and situations.
∎ Maintain detailed and accurate records of all interactions with clients and leads. Keep track of sales metrics, call logs, and customer feedback for reporting purposes.
∎ Adhere to company policies, procedures, and ethical standards. Ensure compliance with legal requirements and industry regulations.
Additional Requirements:
∎ Age 26 to 30 years
∎ Only females are allowed to apply
∎ Providing excellent customer service.
∎ Handling inquiries and resolving issues.
∎ Assisting customers with product information.
∎ Processing orders and returns.
∎ Maintaining accurate records.
∎ Communicating effectively via phone, email, or chat.
∎ Escalating complex issues as needed.
∎ Meeting performance targets and goals.
∎ Providing feedback for product/service improvement.
∎ Ensuring customer satisfaction and retention.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2023
Company Information:
∎ 3 Oct 2023
∎ Mach 10 Holdings Ltd
∎ Address : Green city Regency,Flat c/11, 26-27 Kakrail,Ramna Dhaka
Category: Marketing/Sales
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