Customer Care Representative

Job Description

Title: Customer Care Representative

Company Name: Shanta Life Insurance PLC

Vacancy: 2

Age: 22 to 35 years

Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Banks, Insurance, Telecommunication, Manufacturing (FMCG), BPO/ Data Entry Firm, Call Center

Published: 7 May 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 35 years

Responsibilities & Context:
∎ Customer Assistance: Handle inbound and outbound calls from customers, provide support and solve queries regarding policy details, claims, and other services.
∎ Information Provision: Provide detailed and accurate information about Shanta Life Insurance PLC’s products, services, policies, and processes.
∎ Problem Resolution: Identify and troubleshoot customer issues effectively, ensure timely and satisfactory resolution while maintaining a positive customer experience.
∎ Data Entry: Record customer interactions and details of inquiries, complaints, comments, and actions taken in the relevant database systems.
∎ Follow-up: Conduct follow-ups on customer inquiries that require further investigation or are pending resolution, maintaining a proactive communication channel.
∎ Product Promotion: Inform customers about new products, features or promotions that may be relevant to their needs or policy status.
∎ Feedback Collection: Gather feedback from customers on their experience, identifying opportunities for service improvement and escalating issues as needed.
∎ Team Collaboration: Work closely with other departments, such as Claims, Underwriting, and Sales to ensure a seamless customer experience and relay any complex cases as required.
∎ Overview of the Job:
∎ As the Customer Care Representative you will be responsible for providing high-quality customer service to policyholders and potential clients. The role involves handling inbound and outbound calls, addressing customer inquiries, providing accurate information on products and services, and ensuring customer satisfaction by delivering prompt and efficient service over the phone.
∎
∎ Key Responsibilities:
∎
∎ Customer Assistance: Handle inbound and outbound calls from customers, provide support and solve queries regarding policy details, claims, and other services.
∎ Information Provision: Provide detailed and accurate information about Shanta Life Insurance PLC’s products, services, policies, and processes.
∎ Problem Resolution: Identify and troubleshoot customer issues effectively, ensure timely and satisfactory resolution while maintaining a positive customer experience.
∎ Data Entry: Record customer interactions and details of inquiries, complaints, comments, and actions taken in the relevant database systems.
∎ Follow-up: Conduct follow-ups on customer inquiries that require further investigation or are pending resolution, maintaining a proactive communication channel.
∎ Product Promotion: Inform customers about new products, features or promotions that may be relevant to their needs or policy status.
∎ Feedback Collection: Gather feedback from customers on their experience, identifying opportunities for service improvement and escalating issues as needed.
∎ Team Collaboration: Work closely with other departments, such as Claims, Underwriting, and Sales to ensure a seamless customer experience and relay any complex cases as required.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Dhaka (Tejgaon)

Company Information:
∎ Shanta Life Insurance PLC
∎ Shanta Life Insurance PLC, Shanta Western Tower (Level-10), 186, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka - 1208, Bangladesh
∎ http://shantalife.com/
∎ Shanta Life Insurance debuted in Bangladesh`s insurance sector following the issuance of its license by IDRA on November 7, 2023. With the promise of redefining Bangladesh`s insurance sector through innovation and a new spirit, Shanta Life aims to be the best in the industry.

Our Vision is to be the most trusted insurance brand by protecting the uncertainties of life through simple solutions and delivering maximum value. Shanta Life aims to promote the desired quality of life through innovation, digitalization, and customer-centricity. In this unprecedented change of time, our commitment is empowering our customers to curate their own lives.

As an organization, we differentiate ourselves from others in how we do business. Our ambitious vision drives our pursuit of assembling a team characterized by diversity, energy, and unparalleled intellect.

Address::
∎ Shanta Life Insurance PLC, Shanta Western Tower (Level-10), 186, Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka - 1208, Bangladesh
∎ http://shantalife.com/
∎ Shanta Life Insurance debuted in Bangladesh`s insurance sector following the issuance of its license by IDRA on November 7, 2023. With the promise of redefining Bangladesh`s insurance sector through innovation and a new spirit, Shanta Life aims to be the best in the industry. Our Vision is to be the most trusted insurance brand by protecting the uncertainties of life through simple solutions and delivering maximum value. Shanta Life aims to promote the desired quality of life through innovation, digitalization, and customer-centricity. In this unprecedented change of time, our commitment is empowering our customers to curate their own lives. As an organization, we differentiate ourselves from others in how we do business. Our ambitious vision drives our pursuit of assembling a team characterized by diversity, energy, and unparalleled intellect.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Jun 2025

Category: Customer Support/Call Centre