Customer Care / Sales Support Officer

Job Description

Title: Customer Care / Sales Support Officer

Company Name: Maven Autos Limited

Vacancy: 5

Age: at least 20 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Automobile, Motor Workshop, Shop/Showroom

Published: 15 Feb 2024

Education:
∎ Bachelor of Arts (BA), Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

Requirements:

Additional Requirements:
∎ Age at least 20 years
∎ Fluent in written and spoken English.

Responsibilities & Context:
∎ To insure and deliver high level of service to all phoning customers and provide the best solutions that match client's requirements and expectations.Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety. Introduces customers to service and parts personnel, indicating shop location and hours of operation. Strives for high ranking on manufacturer surveys, monitors results frequently through phone calls, e-mail and companies' social media platform. Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction. Coordinates special dealership events, promotions, and seminars. Implements customer satisfaction programs. Acts as a contact person for any regular and special projects. Assists service customers during the morning service rush, when possible. Maintains a professional appearance. Other tasks as assigned.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Anywhere in Bangladesh

Read Before Apply: Experienced in automobile section will be an asset

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Maven Autos Limited
∎ 345, Tejgaon I/A, Dhaka, PO : 1208

Address::
∎ 345, Tejgaon I/A, Dhaka, PO : 1208

Application Deadline: 16 Mar 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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