Customer Care Supervisor

Job Description

Title: Customer Care Supervisor

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelors from any reputed institution.

Experience Requirements:
∎ 4 to 5 year(s)

Job Responsibilities:
∎ Supervising day-to-day operations in the customer service department.
∎ Responding to customer service issues in a timely manner.
∎ Creating effective customer service procedures, policies, and standards.
∎ Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
∎ Implementing an effective customer loyalty program.
∎ Maintaining accurate records and documenting all customer service activities and discussions.
∎ Assessing service statistics and preparing detailed reports on your findings.
∎ Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
∎ Implements production, productivity, quality, and customer-service standards.
∎ Contributes customer service information and recommendations to strategic plans and reviews.
∎ Audits customer service procedures and trends and determines system improvements.

Additional Requirements:
∎ Age at most 40 years
∎ Minimum 04-05 years professional experience in relevant field.
∎ Candidates with Masters will be given priority.
∎ Detail-oriented.

Salary: Tk. 40000 - 45000 (Monthly)

Compensation & Other Benefits:
∎ Gratuity
∎ Overtime,
∎ Festival Bonus,
∎ Meal Allowances,
∎ Mobile Allowances

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Oct 2023

Company Information:
∎ 26 Sep 2023
∎ Tianshi (Bangladesh) Co. Ltd.
∎ Address : House-41, Road-24, Gulshan-1, Dhaka - 1212
∎ Business : Tiens Group was founded in 1995 by Mr. Li Jinyuan in Tianjin, China, began its march into the international market in 1997. Today Tiens Group has become a multinational conglomerate, boasting of industrial capital, trading capital and financial capital,Its businesses cover fields like biotechnology, health management, hotel and tourism industry, educational training, e-commerce and real estate, etc. And with its business reaching over 110 countries, Tiens Group has an in-built culture with strong company value and ethics that represent a world of opportunity, challenge and fulfillment. TIANSHI (BANGLADESH) CO. LTD offers you an attractive and dynamic working environment for development of your career.

Category: Customer Support/Call Centre

:

Source: bdjobs.com

More jobs of Tianshi (Bangladesh) Co. Ltd.

Social Media Executive

Marketing Supervisor

Chinese Translator / Interpreter

Executive

Product Trainer

In Charge Store Department

General Manager

Assistant General Manager

Managing Director

Chinese Translator

Customer Care Executive

Executive, Store

Store Manager/ Supervisor

In charge HR & Admin

Customer Care Executive

Supply Chain Manager

Executive Finance

Customer Care Executive

Product Development Supervisor

Chinese Translator

Executive- Finance

Customer Care Executive

Managing Director

Chinese Translator

Managing Director

Business Manager

Managing Director

Customer Care Executive

Technical Manager (Analyst)

Executive, Finance

Customer Care Executive

Editing Executive

Editing Executive

Customer Care Executive

Technical Manager (Analyst)

Editing Executive

Store Manager/ Supervisor

Chinese Interpreter and Operational Supervisor

Social Media Creative Creator

Education & Training Manager

In charge HR & Admin

Similar Jobs

Front Desk Officer/Receptionist

কল সেন্টার/কাস্টমার সাপোর্ট এক্সিকিউটিভ

Receptionst

Manager (Tele Sales)

Quality Control Officer

Customer Executive (Female)

Customer Service Representative

Jr. Executive, Customer Support

Client & Vendor Relation Executive

Customer Relationship Officer (Female)

Executive (Female)

Call Center Executive ( For realme)

International Call Center Agent (Night Shift)

International Call Center Executive ( Night Shift )

Call Centre Executive

Call Center Executive (International)

Executive (Customer Care Service)

Executive- Customer Experience & Rider Dispatch

কাস্টমার সার্ভিস রিপ্রেজেন্টেটিভ

Junior Executive (HR)

Customer Care & Customer Representative

Receptionist

Customer Care Executive (Female)

Customer Relationship Officer (Night Shift)

Client Service Excutive

Customer care Job For center

Receptionist

Customer service clerk

Customer Service Representative

Customer Service Officer (Male & Female)

Executive, Telesales Marketing

Call Center Supervisor

Executive, Customer Service

Executive- Flight Section (Manpower business)

Back Office Representative (Day Shift)

Customer Relation Manager (Medical Supply)

Telesales Executive

Executive – Customer Service & Documentation (Export)

Customer Service Officer - Freight Forwarding

Tele Sales HR Executive & Admin