Customer Care Supervisor

Job Description

Title: Customer Care Supervisor

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelors from any reputed institution.

Experience Requirements:
∎ 4 to 5 year(s)

Job Responsibilities:
∎ Supervising day-to-day operations in the customer service department.
∎ Responding to customer service issues in a timely manner.
∎ Creating effective customer service procedures, policies, and standards.
∎ Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
∎ Implementing an effective customer loyalty program.
∎ Maintaining accurate records and documenting all customer service activities and discussions.
∎ Assessing service statistics and preparing detailed reports on your findings.
∎ Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
∎ Implements production, productivity, quality, and customer-service standards.
∎ Contributes customer service information and recommendations to strategic plans and reviews.
∎ Audits customer service procedures and trends and determines system improvements.

Additional Requirements:
∎ Age at most 40 years
∎ Minimum 04-05 years professional experience in relevant field.
∎ Candidates with Masters will be given priority.
∎ Detail-oriented.

Salary: Tk. 40000 - 45000 (Monthly)

Compensation & Other Benefits:
∎ Gratuity
∎ Overtime,
∎ Festival Bonus,
∎ Meal Allowances,
∎ Mobile Allowances

Job Source: Online Job Posting.

Application Deadline: 26 Oct 2023

Company Information:
∎ 26 Sep 2023
∎ Tianshi (Bangladesh) Co. Ltd.
∎ Address : House-41, Road-24, Gulshan-1, Dhaka - 1212
∎ Business : Tiens Group was founded in 1995 by Mr. Li Jinyuan in Tianjin, China, began its march into the international market in 1997. Today Tiens Group has become a multinational conglomerate, boasting of industrial capital, trading capital and financial capital,Its businesses cover fields like biotechnology, health management, hotel and tourism industry, educational training, e-commerce and real estate, etc. And with its business reaching over 110 countries, Tiens Group has an in-built culture with strong company value and ethics that represent a world of opportunity, challenge and fulfillment. TIANSHI (BANGLADESH) CO. LTD offers you an attractive and dynamic working environment for development of your career.

Category: Customer Support/Call Centre



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