Customer Experience Executive

Job Description

Title: Customer Experience Executive

Company Name: Green Delta Insurance Company Limited

Vacancy: --

Location: Dhaka (Mohakhali)

Salary: Negotiable

Experience:
∎ 3 to 4 years

Published: 22 Feb 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.
∎ Work with team for quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Able to write scripts as per customer’s interaction to reply within minimum time and document all scripts.
∎ Provide training and guideline to inhouse agents for better service.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.

∎ Other Requirements:
∎ Knowledge of the Digital interaction and Service platform.
∎ Knowledge of Digital Project Management and Integration.
∎ Good Knowledge of service procedures and script writing.
∎ Exceptional organizational skills and attention to detail.
∎ Able to perform job functions with minimal supervision and work independently, taking the initiative to make independent decisions, where appropriate.
∎ Good in Communication.
∎ Collaboration & Teamwork.
∎ Team player and Can-do attitude.

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohakhali)

Company Information:
∎ Green Delta Insurance Company Limited
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh

Address::
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Mar 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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