Customer Relationship Executive (Communication Dept)
Job Description
Title: Customer Relationship Executive (Communication Dept)
Company Name: MASTUL Foundation
Vacancy: 5
Age: 25 to 35 years
Location: Dhaka (Lalmatia)
Salary: Tk. 20000 - 35000 (Monthly)
Experience:
∎ At least 2 years
Published: 4 May 2025
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Excellent interpersonal and written and oral communication skills.
∎ Ability to lead a team & Knowledge of CRM systems.
∎ Computer skills. Knowledge of conflict resolution techniques is preferable.
∎
Responsibilities & Context:
∎ Receive phone calls, respond to donor in social media and keep track of all donor’s database.
∎ Handle donors' query, must be capable to manage donors’ requirements. Keep detailed records of Donor interactions and feedback.
∎ Overall support the team for increasing Donor Relatoinship.
∎ Supports the Communication Manager by maintaining donor relationships, securing new funding through concept notes and proposals, and preparing high-quality donor and HQ reports. Collaborates with the Planning and Development Manager on fundraising, communications, networking, and advocacy.
∎ Develop and implement a fundraising plan for the organization, which will achieve the goals for sustainable funding, the development of projects and delivery of core operations.
∎ Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions.
∎ Assessing service statistics and preparing detailed reports on your findings. Implements quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews.
∎ Able to work under pressure.
∎ Any other relevant works as assigned by the authority.
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Lalmatia)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email peoplemastul@gmail.com
Company Information:
∎ MASTUL Foundation
∎ House # 7/3, Block-D, Lalmatia, Dhaka 1207.
∎ MASTUL mission is to ensure that every person has their rights fulfilled. Through providing people support for their rights for education, health, pure water, hygiene, entertainment, emotional protection, economic aid, and safety from the injustice of society, we are creating a better living condition for them. Solving society problems and advocating rights for people through innovating effective & efficient intervention by developing youth skills of leadership, creativity, and collaborating with them to implement that intervention.
FOR QUERIES 01321146631 or peoplemastul@gmail.com
Address::
∎ House # 7/3, Block-D, Lalmatia, Dhaka 1207.
∎ MASTUL mission is to ensure that every person has their rights fulfilled. Through providing people support for their rights for education, health, pure water, hygiene, entertainment, emotional protection, economic aid, and safety from the injustice of society, we are creating a better living condition for them. Solving society problems and advocating rights for people through innovating effective & efficient intervention by developing youth skills of leadership, creativity, and collaborating with them to implement that intervention.FOR QUERIES 01321146631 or peoplemastul@gmail.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 May 2025
Category: Customer Support/Call Centre
