Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: GTC BPO Services Limited

Vacancy: 15

Age: 20 to 28 years

Location: Dhaka (Mohakhali)

Salary: Tk. 9000 - 15000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, BPO/ Data Entry Firm, Cellular Phone Operator
∎ Freshers are also encouraged to apply.

Published: 8 Oct 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 28 years

Responsibilities & Context:
∎ Shift timing roster (8 hours a day).
∎ Part time hours available.
∎ One-day weekend Public Holidays available.
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels. Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Shift timing roster (8 hours a day).
∎ Part time hours available.
∎ One-day weekend Public Holidays available.
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels. Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mohakhali)

Company Information:
∎ GTC BPO Services Limited
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212

Address::
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Nov 2024

Category: Customer Support/Call Centre

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